5ivepillars.com Reviews | Read Customer Reviews of 5ivepillars.com

5ivepillars.com Reviews | Read Customer Reviews of 5ivepillars.com

5ivepillars.com reviews

Showing 31 reviews with 1 star · Clear filters

Larry S.
Jan 22, 2024
I’ve reach out to them for an exchange…
I’ve reach out to them for an exchange and got no response. Very unprofessional and I won’t be supporting this company anymore.
Response from 5ivepillars.comJul 30, 2025
Salam Larry, we’re truly sorry to hear about your experience with not receiving any responses from us. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at [email protected] referencing your order number so we can find you a resolution iA.
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Yousef H.
Nov 9, 2023
Both things I bought were faded
Both things I bought were faded, I ordered 2 hoodies and one came without a hood and one came with a hood. sizing came in weird for both of them one was big and one was small and they were both the same size. This isn’t what I ordered or expected when paying 100 for each hoodie.
Response from 5ivepillars.comJul 31, 2025
Salam Yousef, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at [email protected] referencing your order number so we can find you a resolution iA.
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Layla D.
Oct 30, 2023
I’m sorry to have to do this but
I’m sorry to have to do this but, my hoodie was way too big and I’ve contacted someone several times to exchange it for a smaller size and no one has reached out to me. My order was back in July or august. Come on guys. I just need a smaller size. I’ve sent numerous emails.
Response from 5ivepillars.comAug 12, 2025
Salam Layla, we are truly sorry to hear about your experience with the customer service. This is definitely not the standard we aim for and we'd like to make this right. We tried to find your order on Shopify using your info on trust pilot but it didn’t show up. Please contact our Customer Experience team directly at [email protected] referencing your order number, so we can investigate and find a resolution asap iA.
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Moumen M.
Oct 4, 2023
There’s missing items in my order
There’s missing items in my order I tried email, I sent messages and no response till now!!!
Response from 5ivepillars.comJul 31, 2025
Salam Moumen, we’re truly sorry to hear about your experience with missing items in your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at [email protected] referencing your order number so we can find you a resolution iA.
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Malcolm K.
Jul 4, 2023
I still haven’t received my order
I still haven’t received my order
Response from 5ivepillars.comJul 31, 2025
Salam Malcolm, we’re truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at [email protected] referencing your order number so we can find you a resolution iA.
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Rosemean
Jun 16, 2023
I ordered the cards on June 9th
I ordered the cards on June 9th, and live in California, you would think I would get the item in maximum 3 days! It is June 16th and I STILL haven’t received my package. I will not be shopping from you ever again.
Response from 5ivepillars.comJul 31, 2025
Salam Rosemean, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at [email protected] referencing your order number so we can find you a resolution iA.
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Robyn E.
May 11, 2023
I’m beyond upset
I’m beyond upset. I ordered 5 of the dhikr bracelets, and I only received one. After I reached out to them they told me that they were sorry and that they would resolve the issue by shipping out the remaining 4 pieces as soon as possible. When I received the new shipment there was only 1 piece. As of today, I’be only received 2 out of the 5 dhikr bracelets I ordered, and there were meant to be Eid gifts. I emailed them again, but I haven’t heard back. Extremely disappointing….
Response from 5ivepillars.comJul 31, 2025
Salam Robyn, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at [email protected] referencing your order number so we can find you a resolution iA.
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Jay
Apr 8, 2023
Didn’t receive my package
Didn’t receive my package
Response from 5ivepillars.comAug 12, 2025
Salam Jay, we’re truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at [email protected] referencing your order number so we can find you a resolution iA.
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