Richard H.
this year there is an extra charge if you want to download video tutorials
I was happy with previous experience with 5 day deal. This year things have changed and it is not obvious until you've made a purchase. Unlike in previous years the video tutorials this year are not available to download unless an additional payment is made.
Response from 5DayDealOct 17, 2023
Hi Richard. Is this review based on the quality and quantity of products we offer in our bundles? We would love to be rated on that instead of receiving a 1 star rating for an option fee you are not thrilled with. This is why the fee is optional. We appreciate your purchases and support and very sorry for the disappointment about that optional fee as we don't want any of our customers to feel like we were unclear about the bundle on our sales page. This is why we share about the Download Access Pass no less than 3 times on the page from bottom to top. 1x In VAULT Membership Info near the top of the page in the main bundle. 2x in the area with the title Around the clock streaming access. 1x in the FAQ under “How long do I have access to stream and download?” We work hard to be very clear with all the information on our sales page. We also show the Download Access Pass on the checkout page above the checkout button with an image, more full description and a dedicated area to make 100% sure customers know about it before placing their order. We have worked hard to make this change very clear and obvious but would welcome any constructive and helpful feedback on how we can improve here and glad to consider it. Glad to share the why behind this change as well in case helpful. In light of increasing costs, we’ve made adjustments to our offerings to ensure customers are still able to purchase or main bundle - worth more than $2,000 on it’s own, - for less than $100. In order to do this, we had to introduced a new pricing model that separates standard streaming from premium Download Access but still allows all customers access to training materials, along with practice files when relevant. This change allows us to keep our core offering affordable for everyone. It also provides an option for those who prefer to stream content exclusively, so they don’t pay for access they don’t need. We’re committed to enhancing our platform and content continually. This change will help us do just that, ensuring you receive the best educational experience possible. Should you have any questions or need further information, please don’t hesitate to contact our customer support team. We’re here to help and ensure you have an exceptional experience. Thank you for your continued support. We look forward to continuing to serve you and make your learning journey even more enriching. Warm regards, Griffin 5DayDeal Support Team