Shawn E.
Bought an emergency solar power…
Bought an emergency solar power generator. It showed up with a certain amount of charge, I plugged it in a topped it off, then put it in my closet, you know for emergencies. It sat for about 6 months. When I pulled it out to actually use it the battery was dead. I tried to charge it and it would not charge. I was told through customer service that I need to plug it in every 3 or 4 months… why is it sold as an emergency preparedness item if when you need it, it is dead?!? Called customer service. They tried to blame its malfunctioning on me… because I didn’t perform “regular maintenance”. Was sent information and shipping labels to send it back. Surprise, surprise. The information that I was to give FedEx was useless. The labels were garbage. This company is trash! I received a free solar lantern that I gave my 6 year old daughter and it stopped working with 5 minutes. Tried to charge it… nope. Bought the “Faraday bag” and it wouldn’t stop my phone from receiving calls or texts. So that was also junk. Do not use this company!
Response from 4PatriotsSep 17, 2026
Hi Shawn, We’re very sorry to hear about the experience you’ve had with several of our products, as well as the difficulties you encountered when trying to return your generator. This certainly isn’t the experience we want for our customers. We’d appreciate the opportunity to look into this further and see how we can help. Please reach out to us at [email protected], and our team will be happy to assist you.



