4PatriotsReviews of 4patriots.com

Sidekick Kicks the Bucket 1.5 years later!!! I was once a satisfied 4Patriots Sidekick customer. During their Veteran’s Day Sale of 2020, I purchased my solar powered generator on November 10th of 2022. Living here in Houston Texas where power outages are common, the device worked fine for a year and a half. On May 16th of 2024, Houston suffered another natural disaster, this time in the form of tornados and high winds, which caused devastating damage to our power grid. As I write this, the power is still out in my area of town, with power restoration estimates being several days away (as of May 19th. 2024). My sidekick worked just fine this past Friday, and half of the day on Saturday. Then, it just mysteriously died. It wouldn’t power on. It wouldn’t charge any devices. So I placed a call with 4Patriots customer service. They called me back on Sunday…kudos for that… But after an hour on the phone with them, we determined that: a. Plugging the generator in to an external power source temporarily brought it back to life. (My neighbor had a home generator and was kind enough to provide an extension cord to my garage). b. The sidekick would charge external devices, while it was connected to the external power source. c. Removing the external power source caused the Sidekick to “die” again after about 30 seconds. Note: The whole point of having the Sidekick generator is to NOT require another (external) power source! Their customer support rep was EXTREMELY helpful and courteous…but after our troubleshooting & testing, there was nothing he could do since my 1-year warranty had lapsed 6 months ago. I am truly disappointed that I’m left without my generator, when I need it the most. My confidence in 4Patriots is truly shaken… Regretfully, Jimmy Howard - Houston Texas

Their products are bad. We brought a patriot power sidekick and we NEVER used it only to charge it but when you try to use it, it doesn't power up. We have spent probably over 6,000 dollars on their products, this is defective though we are over 2 months of the warranty they wouldn't do a thing for us. We will never buy any more products from them. They should exchange it for another since they told us it is defective. As of Friday the 17th we have sent back the sidekick to them and awaiting our new one and once we receive it and it works we will then change our stars and review but as of now i am awaiting the machine. I was told per email once they see by tracking it has been sent back to them they would start working on sending me the new one. so until then i will leave the rating and review the same.

We bought the largest package deal they had, approximately $5k. That is a big investment. When it arrived, we tried out the food and it taste fine. Then we started testing the products. The first was the small generator. It worked great but once the juice ran, we plugged it in, and it would not charge. We tried using the solar panels but that would not charge either. The flashlights "on" button popped off after the first use. We immediately tried to contact them via phone and waited over an hour. We chose a call back and never received it, so we tried email. We want to return these items for replacement and that is when we learned just how bad their customer service is. Since April 4th I have been waiting for a call back from them. I have been emailing with a virtual Customer Support Advocate named Mildred. I know it is a robot assistant because I get the same response over again with the same typo. It is now May 14th and I have emailed them weekly. They said a return label will come from Fed Ex. I called Fed Ex and they said the company needs to initiate the return label or share their account # with me in order for them to send out a return label and box. I see that this company is eager to take your money but not eager to assist an existing customer. This is the first of many reviews I will give on the customer service and product quality of their generators and flashlights. I am not going to endorse this company, nor will I recommend them to anyone to purchase any of their products. The food is good, but the customer service is terrible. You can get good food from other companies and better customer service. At this point, I just want to return the generator and get my money back. I do not want a replacement because if that one doesn't work then I will be 2 more months waiting for assistance. My advice to the owner of this company, spend some of the money you are making off of your customer sales and higher humans to assist in customer service. You really can do better if you just try. I am going to tell my story on FB, Instagram, BBB and every other platform I can until you do something about this problem. I am a reasonable person and expect your company to be reasonable as well. Greed is a terrible way to mess up your reputation. Thank you, that is all for now

Their customer service is horrible!! I requested to return my generator 6 weeks ago, and I am still waiting on the box, and labels to send it back. I have called, and called, and keep getting the same excuse that they are behind on getting things sent out, because of so many requests.

4Patriots delivers what it promises. They go that extra mile for its customer base. I bought non-food items, like solar battery chargers that live up to their hype. I have their AquaPure Water filter which makes Florida swamp water taste like water should, with no metallic after taste. With the basic ingredients in their products I combine them to make even tastier dishes. Only yer imagination is needed. I never tire of oatmeal for breakfast, I have with their blend of instant coffee, cocoa powder and powdered whole milk. Their black bean burgers be the start of a even tastier meatloaf with addition of fireside stew. The combos possible be endless, only extra store bought ingredient ya need is catsup. I add imitation bacon bits to all their meals to modify the basic meal, especially their mac and cheese. Since I live in Florida, we get lightning storms which cause power outs, more often than hurricanes. My solar power kettle heats water real quick, so I have a warm meal any time of the day. For those forced to eat MRE's like I did for 20 years in the Army, these 4Patriot meals leave those MRE's way behind in the taste and belly satisfaction scale. Ask any vet who survived on MRE's and later on sampled 4Patriot meals, there is no comparison, I see vets at the VA I go to and I ask'em if they have a hurricane food stash, most say yep, I have 4 Patriots.

Due to recent world events, I decided to start myself a survival food pantry. So, I placed some survival food kit orders in the past few weeks from 4Patriots.com. I chose them because they are affordable and have a 25-year shelf life. The orders were a shipped promptly and were delivered as scheduled. The food items we sampled were quick, easy and quite tasty. I believe the 3-month survival food kit is a best buy. At one point I needed their customer service staff. They were friendly and helpful and resolved my issue quickly. So, I encourage my family and friends to start a survival pantry thru 4Patriots.com and to add food kits as they can. We just never know when survival food will be our lifeline!!

They sent half of the order and you can't talk to anyone other than an AI bot, go elsewhere!!!

I have placed a number of orders with them, and have always felt that my costs were reasonable. With uncertain times ahead, Patriots products will be of great help.