4Change EnergyReviews of 4changeenergy.com

I spent several hours review EFLs and selecting a new service provider. I signed up for 4Change Energy - I have never been so insulted in my life. After signing up, providing SSN, DL# and a Credit Card - I get an email accusing me of fraud saying I have to call and prove my identity or service (which has not started yet) will be shut off and I will be charged $104 plus a recovery fee of $29 (for service that has no started yet). So I call, no one speaks english, transferred to a second person who barely speaks understandable english, who proceeds to advise I must send a photograph of my Driver's License with a copy of my mortgage to prove I own the house. I advised, I could send DL, it has address and was promptly advised that I must prove I own the property. I request transfer to a supervisor who was little help, he could barely speak English, and basically called me a THIEF and a LIAR. When I expressed I felt the email and the tone of the conversation was rude and insulting, I was told to prove I own the property or go find another provider. I asked about the fees I was given some unintelligible response. Customer service is a joke, full of rude people who do not speak English, have no clue what is going on and to add an additional insult, after calling me a thief and a liar, and my saying I will go find another provider, the supervisor had the audacity to read some script to me about "referrals" wanting me to send my friends and family to be insulted too, I presume. Bottom line, I am glad I do not need customer service as a customer who actually needs help. Stay away, avoid at all cost. When company calls you a liar and a thief . . . they are projecting themselves, you have been warned.

This company 4Change Energy is holding me hostage. I am constantly under a switch hold and I'm not under contract with them. They sent a letter months ago stating the switch hold was removed, but when I try to switch companies, the new companies report there is a switch hold. Why is 4Change Energy holding me hostage? Why is 4Change Energy trying to extort more monies from me? Why does 4Change Energy continue to increase my per kwh charge without notifying me? I haven't been under a payment plan with 4Change Energy since July 2024. I need to be released from 4Change Energy, for they are not the electric company that can supply me honestly.

I would definitely go with a different provider. The rate may look cheap, but there are a couple things you should know: 1. Their customer service is really bizarre. Maybe it's all staffed in Mexico or another Spanish speaking country, but there is 100% a language barrier. And I don't think anyone there knows what they're doing. They try to follow scripts, but it really takes a long time to get anything done on the phone. Everything is a drawn out process that involves emails and escalations. And then they might have misunderstood your request, and then the line gets disconnected. Another time when they set up service at one of my houses, they told me that my name was coming up with different addresses and they would have to verify me. I told them it was because I have 2 houses both with electricity serviced by them. They wanted to verify me and told me the best way to do this was send a photo of myself with my drivers license to their email address. Sketchy. 2. There is fine print on the rates. For example, their super low kw rate also has a monthly minimum. Make sure to understand the fine print.

This company should be investigated for FRAUD. THE WORST. I just moved into an apartment and my 1st bill was over $300. Never in life had this happen and I've owned a home and my highest bill was $200. Next month the bill was at $400. Then when I canceled they charged me a bill total of over $800 plus a early termination fee. Wtf! If I could sue them I would. This is a fraud company and they're charging people ridiculous amounts. DO NOT EVER get service From 4changenergy!!! You will regret it.

As per other reviews on this company avoid getting services with them at all cost. Customer service is one of the worst ever having to deal with. My bill was doubled after the recent Texas snow storm and they were unwilling to give an extension or payment arrangement due to the high bill from it. I explained I am a diabetic with insulin that needs to be refrigerated. This company needs to be fined and out of business. And stop sending customers to speak to people who are out of the country because one they are barely legible to understand and have no empathy and do not listen. No supervisors available and always say they will call back in 24-72 hours which is not helpful.

I have never had a electricity bill over $600.00 Just be warned on this company . My home is 2100 sq ft and the average electricity bill $340 . I asked for review and no one ever gotten back to me as to why my electricity bill has doubled. I finaly left this company and I am so glad I did!! My bill is back to the normal range as prior to joining 4change energy. I do not recommend this company. This is my personal homestead.

Extremely high rate when the service is hardly used

they let someone open service under my account. now my bills are 800 a month and they were 200 or less. small claims here i come. imma ruin yall in court. no help from them. edit: Corporate called and fixed my billing and provided credits. 3 star up from 1 from me. thanks!