4Change EnergyReviews of 4changeenergy.com

I would definitely go with a different provider. The rate may look cheap, but there are a couple things you should know: 1. Their customer service is really bizarre. Maybe it's all staffed in Mexico or another Spanish speaking country, but there is 100% a language barrier. And I don't think anyone there knows what they're doing. They try to follow scripts, but it really takes a long time to get anything done on the phone. Everything is a drawn out process that involves emails and escalations. And then they might have misunderstood your request, and then the line gets disconnected. Another time when they set up service at one of my houses, they told me that my name was coming up with different addresses and they would have to verify me. I told them it was because I have 2 houses both with electricity serviced by them. They wanted to verify me and told me the best way to do this was send a photo of myself with my drivers license to their email address. Sketchy. 2. There is fine print on the rates. For example, their super low kw rate also has a monthly minimum. Make sure to understand the fine print.

I believe I am being charged an unfair amount according to the electricity I consume (nearly 300$ a month.) But what really irked me, was when I received my monthly bill from them, after Hurricane Beryl. The bill stated that I owe around the same amount as the previous month. I knew that was incorrect, since I did not have power for two and a half days, so I reached out to them via email to dispute the amount I owe, but they told me that they are not taking into account the days I did not have power - so they're charging me for those days that I did not have power. Absolutely absurd. If they do not lower the amount I owe, then I will be switching to another electrical provider. Communication with them has been concise and respectful though.

I originally got 4change energy based on a recommendation in moving to Plano Texas. The price was good but when I was under a contract and moved it was not prorated at all and I was billed the full $240. Phone calls were worthless. I cannot recommend them at all. Go elsewhere for electric service in Texas!