Alicia
Communication
I was contacted by email that 4allfamily were unable to deliver my order in the specified time. I was given the option to cancel. Much appreciated. As I needed the item asap, I cancelled :( They 'closed the ticket' without confirming a refund, but asked how I was going with my ordered item, ahem. I emailed them asking about the refund. It appeared in my account a few hours later. It felt as if I was communicating with two different departments, but the result was good in the end. Thanks.