B L.
Great Customer Service/Excellent Product
The help I received was not only cordial and attentive, but very considerate. I had hoped to get parts for the cooler that broke shortly after my purchase. However, being able to purchase another at a discounted price was a nice gesture. Thank you. One other note on the performance of the product. Last trip, I did an experiment. I have a temperature recording device I use. I left the cooler out after returning home to see how long it would hold an acceptable temperature. It was very reassuring to know that the temperature rise above 46°F with the gel pack did not happen until 38 hours later! This was mostly in 60 to 70° temperatures but I still find that performance above and beyond and way more than I expected. Thank you again for this wonderful device. I am very happy I found it.


