4allfamily.comReviews of 4allfamily.com

The staff at 4Allfamily has been most kind and patient.

I ordered the 4AllFamily Medium Nomad Pro Cooler on 22 April and this was delivered from China on 2 May. I particularly wanted the Pro as it had a digital temperature display. Once received I began testing the biogel cooling system. Try as I might, using different methods and times, the cooler always cooled to 32 degrees, not the 36 to 56 I needed for my medication, and stayed there for well over 18 hours. I thought that it could be the temperature sensor so checked it with a small digital thermometer I knew was accurate. I found that the Nomad sensor was showing up to 2 degrees colder than it actually was so obviously a fault there, which is a pity. For my peace of mind I really needed the Nomad to be accurate so decided to return it and asked customer services for a return label. I was contacted by Diana who offered me the Voyager Mini USB Cooler for a cost of postage only which I took up and this I received a few days later. This works perfectly. The Voyager Mini also includes a biogel pack for use when power is not available and I am sure that I will work out how to get this to the correct temperature eventually, albeit using my own tiny thermometer. Communications by email, with several representatives, were informative, prompt and friendly. All in all exceptional service from 4AllFamily. Thank you.

The best customer service from a company I’ve received in a long, long time. I requested to purchase a sleeve for an icepack. A replacement was issued immediately. On top of that, you kept me informed every step of the way on its progress. Your emails were super nice and professional. Would give more stars if I could. Thank you.

The team was helpful and so nice they did a great effort for me to get my cooler Thank you!

Great communication, promptness of service. (I would prefer only my first name is used)

Blessed to have received support from Arteni the morning of May 4th, 2026. Arteni went above and beyond to troubleshoot an issue with my newly purchased Nomad Medium Pro that was holding at 32oF (too cold for my medication range). The same day a Voyager Mini was on its way to me at no cost other than shipping. It arrived on Thursday and I was able to travel at the weekend using the USB and/or power adapter to keep my medication within its required temperature range. Nothing was questioned, nothing was a problem, simply finding an acceptable solution that reassured me. Amazing! I'm beyond grateful.

Excellent customer service. Egilesa was the best.

This company is wonderful. I purchased an item and my medicine did not fit correctly. When I contacted them, they were very caring. They are sending me an upgraded item for no extra charge. How great is that?! Do not hesitate to purchase anything from this company. They stand by their products.