Found 48HourPrint and saw they had retractable banners, which I was in the market for. Figured I'd give them a chance. The process was easy and the process speed was great, but the overall quality of the banner is horrid. It all came out very blurry and pixelated, between the image and the text. Not impressed or happy with it. Absolute waste of money, time and effort. Can't even use the banner that I waited and paid for. Wish I could give less stars
Response from 48HourPrint.comMay 20, 2025
Thank you for sharing your feedback. We’re really sorry to hear the banner didn’t meet your expectations—especially after a smooth ordering process. It looks like a low-resolution file may have been used, which can unfortunately affect print quality. We’ll be following up with you via email shortly to discuss a possible resolution and see how we can make this right. -Customer Care
MI
Mike
Ordered the most simple sign you can…
Ordered the most simple sign you can imagine, it took 2 weeks to get the artwork done and another week to make the sign. All in all 3 1/2 weeks for a 15” x 18” sign. 48hourprint - it’s a lie….
Response from 48HourPrint.comMay 8, 2025
We’re sorry to hear about the delay and frustration with your order. We understand how important timelines are, and we regret that this experience didn’t align with your expectations. While we did issue a refund for the shipping due to the extended timeline, we know that doesn’t make up for the inconvenience. We appreciate your feedback and are working to improve our process to better serve customers like you in the future. -Customer Care
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Asher T.
I would not recommend this company.
The design service is subpar and takes weeks to communicate with, contrary to the name 48 Hour print. After being promised a full refund I received a partial refund and had to dispute the charge with my bank. I would not recommend this company.
Response from 48HourPrint.comMay 6, 2025
We’re sorry to hear about your experience and truly regret the frustration it caused. What you described doesn’t reflect the level of service we strive for, and we apologize for any miscommunication regarding your refund. We appreciate you bringing this to our attention and will review the situation internally to help prevent this from happening again. -Customer Care
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HYUNJOO Y.
Delivery delayed
Delivery delayed
I expected the delivery within a few days, but it was not. I could not use the poster because it had already passed. I wasted the money.
Response from 48HourPrint.comApr 29, 2025
We’re really sorry to hear your order didn’t arrive in time—that’s incredibly frustrating, especially when you needed it for a specific event. We’d like to look into this further and see what we can do to make it right. When you have a moment, please send us your order number so we can help. -Customer Care
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Shannon
My banner was not received in time to…
My banner was not received in time to be used at my event. There was a shipping issue that customer service was not wiling to help to expedite. I paid extra for two day shipping and it took 5 days. I will not order from your company again. The lack of concern and willingness to help was poor.
Response from 48HourPrint.comMay 6, 2025
We’re very sorry to hear your banner didn’t arrive in time and that your experience with our customer service was disappointing. This isn’t the standard we aim to uphold. We’d like to look into what went wrong with your order and the shipping delay. If you could please provide your order number, we’d appreciate the chance to make this right. -Customer Care
ML
M. L.
Terrible experience
Terrible experience. Their 48hourprint company name is extremely misleading.
And even after I placed my order, there was NO indication on when they would deliver. I paid extra for it to be a "2 day" job so I could receive my banners 1-2 days before my event. I put my trust that the company would deliver what they promised.
I then got several emails indicating the progress of my order. Cool. Still no ETA listed when I checked my dashboard. I got an email they completed one of my orders. Immediately after this, I click on the link in my email that takes me back to their dashboard with status update. There is a tracking number but it's a broken link. The tracking number took me to an error message.
I figured there were simply some temporary website or connectivity issues, and went about my day. The following day, I get an update and it shows my banner won't arrive until the day-of my event. But these big events require me to get up and go to my kitchen at 4 am and I prep until I must go setup at the venue at 9 am... They said they then expedited it and it would arrive on the DAY-OF the event which could be any time. But even then, we're already working the event and no one is available to pick it up. We've also already set up, so we cannot add banners to the top of our tent in the middle of the event while guests are out and about.
My mail office received the package at some point, but they are closed on Sundays, so I wasn't even able to use the banners for the second day of my event.
Most importantly, I needed the menu poster board above anything else, but they had not shipped that yet. They still wouldn't be able to get it to me on time. And their LA office was unable to push SAc out within a day, when STAPLES was able to...
This event is the biggest event I ever participated in and I invested $8000 to vend there--including all the supplies I bought and staff hired. I made less than half my investment because our guests could not find our booth, didn't realize we were there, and our lack of signage caused us to lose a lot of business from the very busy foot traffic and new customers--which was the POINT of participating in events like these...
Response from 48HourPrint.comMay 6, 2025
We’re truly sorry to hear about your experience, especially given how important this event was for you. It’s incredibly disappointing to know that delays and miscommunication impacted your business, and that’s never what we want for our customers. We’d like to look into the details of your order to better understand what went wrong and see how we can make this right. Could you please provide your order number so we can investigate further? -Customer Care
BU
Buffalo
They tell you 48hr
They tell you 48hr. but you don’t have your order no where near 48hr.
Their design team is not good at getting your written request for your project correct and they do not call you to clarify the instructions with you they just create what they want and then try to charge you for making corrections to it. I will not be back!!!
Response from 48HourPrint.comMar 5, 2025
We're sorry to hear that your experience didn’t meet expectations. We strive to provide high-quality service, and we appreciate your feedback.
We’d love to look into this further and make things right. Could you please provide your order number? This will help us review what happened and see how we can assist you. -Customer Care
JB
Jahquan B.
The graphics were on legible on the…
The graphics were on legible on the computer proof but not legible on the actually banner I ordered. I'd like a do over or a refund if I don't get another one in time.