48HourPrint.comReviews of 48hourprint.com

I probably went through 15 proofs of a VERY simple magnet before I found one that was acceptable. Not great, acceptable. I sent artwork that was seemingly ignored; the font I wanted was replaced with something I didn't want. I had a deadline to meet, so I finally gave up getting what I wanted. This happened in June 2024.

I loved how easy it was to design the card on the web site. Uploading the addresses was also easy. However, all of the cards that went out for me and another broker from our office had a terrible steak through the middle of the main picture on the front page of the card. I contacted the company and I was offered a 30% discount on my next order. The same was supposed to be noted for the other broker from our office. When she called to place her second order she believes that the representative hung up. I do not believe that I will be using this service again because of the poor print quality.

Subject: Complaint Regarding Poor Processes, Quality Control, and CommunicationDear Sir/Madam,I am writing to express my dissatisfaction with the recent services provided by 48 Hour Print. Despite being a loyal customer for several years, I have encountered significant issues with your processes, quality control, and communication which have severely impacted my experience.Firstly, the quality of the prints I received was not up to the standard I have come to expect from your company. There were noticeable inconsistencies and imperfections which are unacceptable for professional use. This lack of quality control reflects poorly on your brand and undermines the trust I have in your services.Secondly, the communication between your production team, customer service, and sales department is severely lacking. I have experienced delays and confusion due to the ineffective communication, which has resulted in unnecessary frustrations and complications. It is imperative for a company of your stature to ensure seamless and efficient communication between these departments to provide satisfactory service to your customers.Lastly, the overall processes seem to be flawed, causing delays and inefficiencies in the service delivery. The promised 48-hour turnaround time was not met, and there was a lack of transparency regarding the status of my order. Such issues not only inconvenience me but also reflect poorly on your company's professionalism and reliability.I trust that you will take my feedback seriously and take immediate actions to rectify these issues. As a valued customer, I expect a high standard of service and quality, and I believe it is in the best interest of 48 Hour Print to address these concerns promptly to maintain customer satisfaction and loyalty.I look forward to your prompt response and resolution to these issues. Please contact me at your earliest convenience to discuss this matter further and to provide a solution that will restore my faith in your company's services.Thank you for your attention to this matter.Sincerely, David Rodriguez

Both boxes were crushed and many of the envelopes were wrecked.

Unfortunately we had to go back and forth. Something simple to fix took a course of 5 days.

The tag quality was good, the colors weren't right but I also skipped the proofing so that's on me. Main issue was that I had ordered and paid for premium 3 day shipping and I had to call on that 3rd day because it still wasn't delivered and I didn't see any emails. The man who answered said there was a delay/issue with one of the printing machines but I received NO notification of this, and we needed the tags for an event the next day. He told me that they weren't going to be delivered for another 3 days (6 days since I ordered) and told me that they were never supposed to arrive earlier than that (this was incorrect). We couldn't use the bag tags we needed for our event that weekend. We had another person call us back and rectify the situation with a discount, but it was just money off rather than a refund and we have a ton of tags we don't necessary need now. I would not choose 48 hour again for emergency needs.

Print is ok, customer service is terrible. They WAY overcharge for shipping. (Probably why the price is so low.). Gave them my shipper number, 4 boxes ok, one destroyed and one missing. I contacted 48hour print was told since they used my shipper number they can’t do anything. They won’t give me the tracking number so I can’t follow up. Really sucks because the product is decent. Now I have to redesign all my postcards with another vendor. Buyer beware.

I didn't actually purchase from 48hourprint. I've been receiving discount offers from them and twice I've started projects that took me hours to put together, only to get to the end and find out that shipping costs were more than double the price of the product. Frustrating.