48HourPrint.comReviews of 48hourprint.com

Worst customer service experience ever. I ordered metallic thank you cards for my small business, and sent the design in promptly. I was instructed to make the areas to be metallic in a "cyan color." I did as instructed, and was as clear as possible that I was following the instructions for the cyan color to be where the gold metallic should go. The cards arrived, and they were in cyan metallic. Annoying, but luckily it wasn't an urgent order. I contacted their customer service about the issue and waited. And emailed again. And waited. And emailed again... And waited. After a couple weeks I finally called them and was given the runaround, saying someone would call me. Finally someone called, named Amber, and she admitted that she was wrong in confirming with the "design team" that cyan was the correct color. She admitted it was her fault, and I was just glad that 48HourPrint saw it that way. She asked me to send her a proof of what the card should look like, and I did. Then I was sent an invoice for the new order. When I again contacted customer service about this I was ghosted AGAIN for weeks. I continued to email with no response back. Then I got on their online chat and when I explained the situation I was told my "request was denied" and they ended the chat while I was still typing. So basically I spent over $500 on unusable cards because of their error which they refuse to fix. Should have read the reviews first. Lesson learned. Tl;dr 48HourPrint admitted they made a mistake on my cards (making them unusable) yet refused to refund me or send me new ones (without me paying full price to get them). Customer service is horrendous. DO NOT SHOP HERE!!

The customer service makes it impossible to move forward with them. If there is even a slight issue with the order at all, prepare to spend time managing and following up with the customer service department. You are not a priority and they really do not care about you. A more apt name would be 48-Day Print.

I’ve done about 25 postcard mailer orders with this company since 2011 around $90,000 spent they used to be good and reliable but wow ever since 3-4 years ago they are totally unreliable as a company and have sub 50 iq employees who will mess up every step of your reorder every time and if they tell you a mailing date double or triple it. They have not met a deadline in years now and are never even close. A simple reorder takes 10+ calls over 3-4 week period to just get these lazy people to move it through the approval - printing - mailing stages. 14+ days and 7 calls and 3+ hours on the phone just to approve an artwork that hasn’t changed in over a decade. Once you pay them you are last on their list and they have no shame in lying to you about production time. I gave them so many 2nd chances and every time it somehow gets worse and worse and more frustrating. Never again, this place needs to lose its market share. Quality is subpar but I’ve never minded it’s for advertisement coupon but being completely unable to meet any deadline makes advertising campaigns worthless Over the last 3 years I’ve done 9 exact duplicate reorders and all 9 they have messed up on delaying it requiring numerous calls to try and move it through. Literally the worst business experience I’ve encountered and i only blame myself for being lazy enough to return back thinking that because they already have my info that it will be easier... that couldn’t be further from the truth? You’d be better off flying to India and doing their job for them and then hand delivering every post card yourself and it would still get done faster with less hassle then these jokers. Who ever bought this company destroyed it

I should have read these reviews before reordering business cards from 48 Hour Print. Until recently they were a great company. No more. I ordered reprinting of business cards several weeks ago So far nothing has arrived. I got took. Don't you!

The name 48 hours is deceiving and definitely not what it is. My order never arrived after more than a month, and they told me it was lost in transit. The envelopes I bought for the cards were too late to be returned (it was a custom size envelope). They however refunded me, with no compensation for my lost. The customer service stopped responding entirely. NEVER GET ANYTHING FROM THEM.

Order #09569855 I received the very small box containing the stickers well after I left for our event early this morning at 8:00AM on 05/31/22. The shipping label states USPS Parcel Select otherwise known as USPS Retail Ground I weighed the box I received, enter both our zip codes and USPS created the shipping costs below: USPS Retail Ground (The method you shipped) $10.85 Priority Mail 3-Day $11.75 Priority Mail Express 1-Day $46.30 I ordered on 5/24/22 at 7:00AM Paid for one day processing and two day shipping. Both of these were additional costs. The two day shipping was $59.92 Ordered not shipped until 5/26/22 and this little box all 1# 10oz was shipped via the slowest USPS parcel select. Ensuring I wouldn't receive it on time and didn't receive until 5/31/22 some time in the afternoon after the event I ordered for. You will find the order I placed below showing I paid $59.92 for 2 Day shipping. This would have more than paid for Priority Mail Express 1-Day shipping at $46.30 and still giving your company a profit of $13.62 on the shipping alone. If this was done on Thursday by 8PM I would have received the box on Friday by 6PM If this was done on Friday by 8PM I would have received the box on Saturday by 6PM Not sure what happened? Please refund my entire order to my credit card. If you would like I will show you the unopened box and the labels I had to print myself yesterday so I would have them for this event. Project Name: Pinnacle Stickers Item Number: #14881406 Category: Stickers Shape: Square/Rectangle Size: 2" x 2" Material: White Vinyl Sticker Coating: High Gloss UV Printed Side: Front Only Quantity: 1,000 Rounded Corners: No Shrink Wrapping: None Turnaround: 1 Business Day Proofing: Proof Waived 2 Day Transit Pinnacle Real Estate Marketing $125.49 Subtotal: Discount: Shipping & Handling: Tax: $125.49 -$37.65 $59.92 $9.60 Order Total: Total Paid: $157.36 $157.36 From: Pinnacle Real Estate Marketing Sent: Sunday, May 29, 2022 1:43 PM Subject: FW: Job Order # 09569855 Hello Mark, My order arrived at hub in Cape Coral at 6:00AM this morning. I do not know where the hub is although it is not going to be delivered today Sunday or Tomorrow Monday and will not be delivered until Tuesday afternoon when my regular mail delivery occurs. Why wouldn’t this be shipped UPS 2 Day Air or USPS Priority Mail or USPS Next Day Air or FedEx Express Delivery So many ways to ship 100 sheets of paper. Instead you shipped it DHL on Thursday already one day late for one day processing as order was placed on Tuesday and should have shipped Wednesday. Knowing that you are already one day behind in processing why send this package via DHL to USPS when I paid for 2 day shipping at $60 I am really disgusted by the entire process as I can order so many items on a Friday and have them delivered with 2 Day delivery and delivered on a Sunday. The company has serious issues with logistics, processes and customer service with no concern with how important an order is especially when the order has one day processing and two days delivery paid for. That should have equated to three days at most. Instead I will receive this order at 8 days after placing the order. Please cancel and refund my money. Unbelievable for a company that names themselves 48hourprint From: Mark Philip Villanueva Sent: Saturday, May 28, 2022 6:00 PM To: Marc Weiskopf Subject: Job Order # 09569855 Phone Support 1-800-844-0599 Job Order # 09569855 Hi Marc, Mark here, I do apologize, we are still trying to contact the courier regarding with this concern. If ever the order didn't arrive until the end of the day, please kindly contact us back immediately. We will keep you posted regarding the status of the delivery. Thank you. 48 Hour Print Customer Support 8000 Haskell Avenue Van Nuys, CA 91406 P: 1-800-844-0599 F: ©2022 48 Hour Print 8000 Haskell Ave. Van Nuys, CA 91406

Nothing 48 hour about this company. Took 4 days to get a proof and then they gave us 40 minutes to approve. Because we weren't on e-mail, and we responded 12 minutes late, they delayed us another day and then told us, it would take 4 days to get. Difficult to deal with it. Would not recommend to anyone.

This is one of the worst companies I have delt with in a long time. They take your money then give you crappy printing. Stay far, far away from these people!!