Isaiah M.
Unprofessional Customer Service & Zero Accountability
I’ve been a loyal 47 Brand customer for years, so I was shocked by the terrible service I recently received. I initiated a return through USPS and dropped it at my local UPS (USPS picks up from UPS locations). The package was lost—either USPS never picked it up or lost it before reaching their facility. I immediately contacted 47 Brand with all tracking details, expecting them to work with me on a solution. Instead, their customer service rep sent sarcastic, dismissive emails and refused to help resolve an issue caused by carrier error—something neither of us controlled. No phone support, no live chat, just unhelpful email exchanges with someone who clearly didn’t care. For a company this size to have such poor customer service infrastructure and unprofessional staff is unacceptable. They’ve completely lost my business and trust.