411 LocalsReviews of 411locals.com

Response from 411 LocalsDec 27, 2022

Hi Servando, Thank you for letting us know about the things that are concerning you. You are one of our VIP customers and we do not want you to feel this is the only way that we can communicate to get to the resolution you deserve. Please, call us at (866) 391-0622 Mon-Fri 8am-4pm PST. We want to ensure a specialist gets you the answers you are looking for and business back on track for the future.

Response from 411 LocalsDec 27, 2022

Hi Daniel, we apologize for any attempt that was made to earn your business, we truly thought your business was a great candidate for SEO and our intent was only to help promote your business. Please send your number to [email protected] and we will happily add you to our do not call list.

Response from 411 LocalsDec 21, 2022

Hi Jeff, we apologize for the experience you had with us. Kindly reach out to us at [email protected]. If you give us a chance, we intend to make this right and hope you will allow us to speak with you again to discuss the situation.

Response from 411 LocalsDec 5, 2022

Thank you, Michellr. for your generous 5-star rating. We look forward to offering you the same excellent service for many years to come. Thank you for choosing us and letting us know how we're doing.

Response from 411 LocalsDec 1, 2022

Hello Lee Knight, Thank you for sharing your concerns. we reviewed the sales call and found that you did in fact accept the charge for the setup fee, so we were a little unsure where this claim is stemming from, we would be happy to discuss your point of view further to have a better understanding. When we requested ownership of your Google listing it was simply so that we could take full responsibility for the search engine optimization and you are always free to take that ownership back should you ever decide working with 411 Locals is not in the best interest of your business. Finally, we did in fact change the phone number to a call forwarding number so that your business calls could be pre-screened at no additional charge during your first month. Pre-screening means we would answer all calls that came to you without limitation and prevent telemarketers from wasting your time by blocking them and sending you only true, business related calls. With this being said it seems like we had a definite opportunity with being more transparent when it came to the changes we would be making, as too many changes to a Google Listing can cause Google to request a reverification of the business listing to confirm the changes. We hope this clarifies things for you and we sincerely regret how things turned out.

Response from 411 LocalsNov 29, 2022

Hello Joshua Lewis, We appreciate you reaching out and letting us know where you feel we have areas for opportunity. We apologize we were out for the Thanksgiving holiday weekend and we were not there to answer your questions. In terms of first page placement this is definitely a process and not an event and we understand that you want to be there sooner rather than later. As we were able to amicably resolve your concerns when you wrote your previous review, we can do the same this time and would ask that in the future you at least give us the chance to talk about things before resorting to leaving negative reviews as we take our online reputation very seriously just as you do when it comes to your business. A reminder our business hours are 8am-4pm PST.

Response from 411 LocalsNov 22, 2022

Hi Brittany, thank you for taking the time to let us know that we are doing a good job. We work hard to give our customers a fantastic experience and are happy to see that we are making it happen!

Response from 411 LocalsNov 23, 2022

Hi Dequais Shannon, It definitely sounds like there is a misunderstanding and thank you for presenting your point of view to us. 411 Locals is a search engine optimization company and we specialize in helping your business get on the first page of Google. 411 Locals is not a "lead generating" service, we do not make outbound calls on behalf of your business, leads come naturally by potential customers being attracted to your business when they see it on Google's first page. We definitely do not have a "cancellation" fee. What you were charged was a prorated amount for the days of service 411 Locals worked to provide search engine optimization services. We hope this has cleared up any confusion and we would love to give this another go once you have had some time to reflect.