411 LocalsReviews of 411locals.com

They will hold your Google page hostage. Paid $1500 for setup but they want a 6 month extension to release control to me. Their business model revolves around manipulation.

Been trying to cancel for about a year now and they will refuse my request and completely ignore of taking the next step to cancel my stuff with them. They don't do much to benefit you and you're business. They will call you almost everyday to harass you. Bad choice will never go with them again once I am cancel with them

A guy called me asking if he reached the right bussiness, which he did, said he needed cleaning services for the house and asked my location. All the sudden it switched to the girl "manager" and started talking about only marketing and asking me invasive questions about my bussiness and wouldn't allow me to hang up the phone until I finally had enough and hung up

Asa a business owner They are reasonable priced and they do seem to be successful driving business to me but as a company tier customer service is horrible. The techs have no idea what they are doing with respect to the individual businesses they are creating and modifying web sites for and as the customer you cant even talk to the techs. If I were starting out I would never ever use them if I knew then what I know know. My advice to any business that is considering using them dont

I terminated my account and they charged me $287 to do that in December of 2020. I was not able to get google to accept my business account until February of 2022. They suck

They are very good at baiting you which is why they got a 2 for effort. The first month they give you a host of promises they set you up with a "specialist" they answer all your calls and then once the money starts flowing they are ghosts. Here are the issues 1. They set you up with a website give you all this talk on optimization and google and how anytime you want to edit it they will make changes. First site they did was elementary at best they didn't put anything where we wanted it was all off centered etc. Since we were still within our month they answered the calls and emails and tried again. Trash X 2. 2. They set you up with a call center to answer and transfer you calls. An extra 10.00 a month not bad worth a shot right. Problem is since the website is never setup correctly most of the calls you get are from things you do not do. 3. Two months in the payments keep rolling out but the customer service goes on sabbattical. We contacted them multiple times still trying to give them a chance to update the site because a site speaks volumes and as our business was growing we were embarrassed to send customers to our site because it didn't speak to our business. they wouldn't answer a email or a call. 4. We gave them a good hard try for a year and realized we could do better. In a year we may have received 20 legit leads from them. A mediocre website and subpar customer service. 5. Closing them out is very difficult. We called multiple times and emailed for months trying to do it the right way, they kept saying oh somebody will call you to go through the cancellation process. They never did so I cancelled the card they were getting their auto pay from and low and behold they called back as soon as they couldn't get paid. It's a miracle your phones do work. Went through the cancellation process and they started calling like crazy to get us back. Very rude representatives we were over the overall experience and it was a solid no for us. We just wanted our domain name back, which was another hoop. Coming up on 2 years as a small business here's what I learned. TIPS: 1. When you get your new business registration you will get calls from 100's of scammers promising you visibility, support etc. Pump the brakes on all of them. Reflect on your business and what it needs over the first year and start off on a social media platform for your visibility until you decide whether or not you even need a website, or somebody to pick up your call... 2. NEVER GIVE any random scammer ownership over your name, domain, website etc. They will say things like "we will take care of that for you", "we will help you out so you can focus on business". Sounds great to an overwhelmed business owner, but what they mean is we own it now and if you want it back you have to pay us to the tune of starting at 99.99. 3. For your phone get a voice over IP service (i.e google voice, dialpad etc. We use Grasshopper, works great has an auto text message and voicemail feature as well as extensions. So if its just you in your business the system will "answer your calls" until you can get back to them and allows you to text back if you're too busy to talk but want to touch base. Also great feature is if it's more than just you you can run the app on multiple phones and everyone can see the communication with customers so everyones on the same page at once. Though the answer my calls service was tempting you don't want anybody representing your business but you. I have no clue how the 411 local team answered those calls and how they treated my customers. Maybe they did ok or maybe that's why we only got 20 legit leads who knows but if it's your business You Should. 4. Visibility: Social Media is always great. Most people use instagram to start. If you want a website. BUY YOUR DOMAIN NAME Do not let anyone create i.e own it. A domain name runs less than 20.00 a year I just paid 99.99 just to get my name back from 411 local plus have to pay the ownership fees. Hopefully I can save you 100.00 bucks cause I sure didn't. Moral of the story is. Find out what you REALLY need before you let somebody talk you into something you don't. To the 411 Local rep who will respond to this: Good luck. I would suggest you all read these reviews and give people a fair honest shot at success in their business. Hire real website designers who care or partner with services that provide their clients with platforms they can be proud of. Stop manipulating the new business owners and start actually focusing on helping them. Just some thoughts, take them or leave them, maybe you're doing your best.As for me and looks like 100's of others my company will be moving on and not looking back. Good luck again!