3HLinenReviews of 3hlinen.com

My experience with the company was great. I received the items within the time expected. The fabric is at the level of 5 diamond hotels. The curtains do the job as detailed in the description of the website. Just remember to place your curtains at the right height to receive the effectiveness of black out curtains. The customer service was at apple inc levels!

I ordered a custom-sized shower curtain and received it in under a week. The fabric and craftsmanship are top-notch, definitely worth the cost. I’m already planning to purchase more items from 3HLinen. Thank you for offering such great products at fair prices.

Took nearly 3 weeks to receive the order and at the end received the wrong colour. Poor customer service. Overpriced. I read the reviews before purchasing but now wonder if they were not fake. Hard to believe anyone would be happy.

This is an amazing company that produces custom quality high end work. I am speechless and is very impressed with my fine linen shower curtain. I highly recommend them. Perfect fit! Thanks

We received our linens and were very pleased with everything. The workmanship, the materials, the fit and the company kept us informed from the order placement to the day it was shipped from their facility.

After a frustrating and drawn-out process, the company did eventually issue a refund for the duvet and matching pillowcases. However, it took eight emails and opening a dispute with my credit card company before the return was honored. So while the issue was ultimately resolved to my satisfaction, it was far from a smooth or customer-friendly experience. To recap: The product I received did not match what was advertised. The colored duvet was shown on the website as made from two wide panels of linen with clean side seams, but the actual item had a prominent center seam on both sides—clearly pieced together from four smaller panels. It looked cheap and unfinished, and I wouldn’t have ordered it if the product images had been accurate. Customer service initially acknowledged the discrepancy and offered a replacement in a different color (white, gray, or neutral) due to differences in fabric widths—but none of those were acceptable substitutes. When I asked for a refund, including for the pillowcases bought to match, the request was denied. Other concerns that added to the overall poor experience: Misleading product images Unclear return policies and “custom” order labeling Shipping timelines not accurately represented Heavy reliance on automated customer service Website gives the impression of a U.S.-based company, but items are made overseas While I did receive a set of white curtains from a separate order that met expectations, the hassle required to resolve the duvet issue has completely eroded my trust in this company.

The customer service at 3HLinen is professional and supportive. The linen bed skirt is perfect and pretty. Thank you!

Unreliable company that refuses to answer any emails or chats. Buyer beware!