3HLinenReviews of 3hlinen.com

Absolutely horrible experience from start to finish. These are far from high quality but that’s the least of my concerns. I have received the wrong size curtains which were then exchanged for damaged curtains which were then exchanged with the incorrect size again. Their customer service is a joke. It’s been a nightmare getting a response and when I finally do hear back, it’s always a lengthy AI generated reply with no real help offered. Stay away from this place. Much more reputable options out there.

Poor communication Awful customer service. Took a month for the curtain to be dispatched (not the 1-6 days as stated) Communication has been absolutely awful, not responding to emails, promising deadlines and then completely missing them with no update. The curtain is ok, but not worth the amount it cost and definitely not worth the stress that this caused. Would never purchase from here again.

Absolutely maddening customer service. I asked a simple enquiry about the thickness of the linen, and after they answered, they followed up with multiple emails pleading for me to consider purchasing curtains, and offering to 'adjust the offer' if price was an issue. So I responded to them telling them that while the curtains are affordable enough, when you add basic additions like cotton lining, it does so with a fixed cost that differs wildly from product to product, i.e., the same curtains with identical size and almost identical style produced two quotes with over 70 dollars price difference despite being the exact price before backing/heavier cotton options. Now, to me, that's a pretty easy problem to rectify: offer the would-be customer a quick custom quote, at least matching the lower quoted price. Instead, the person I spoke to from the company engaged in a two-week-long back and forth with me, seeming to not even understand what I was saying, but also essentially arguing with me to try convince me there are no inconsistencies or issues with their pricing. To top things off, during this frustrating back and forth, they hiked up their prices! If I then wanted to purchase curtains from this company, I would have punished with a price hike due to a back and forth caused by their own customer service! Forget that! I'll get a roller blind!

It has been two weeks, and no word from the company about my order. I've emailed twice and called repeatedly but no answer. Haven't been able to get through to anyone.

Ordered a sheet early October 2025. Received an apology from Sarah the customer care manager for the delivery delay & she offered to send me a set of tea towels as compensation . The order turned up eventually after lots of chasing on 15th December. Minus the tea towels. An employee Kate stated that as they were lost then I was not entitled to them “under the standard process”. When pressed offered a gift card for £20 with a link that did not work!! Definitely a company to avoid!

Keep in mind if you are looking at their products and don't proceed to fully purchase they will ring you and demand to know why you 'abandoned your order'.

Buyers beware: I placed a £400 order from 3H Linen took 4 weeks, arrived creased in a dirty plastic bag, poor quality & wrong lining and sizing. Offered only 5% refund in compensation. Deeply disappointed.”

I had purchased a beautiful linen duvet from 3H. The zipper broke, had it fixed locally and it broke again. I ordered a new duvet. The exact same one I had ordered before. It arrived and is considerably larger than my original duvet. Apparently, they changed sizing, but no where on the site does it say "new sizing/measurements". They will not exchange it for me and the banter back and forth has been painfully slow. I thought I found a company that I would be a forever customer of, sadly they lost me.