David Peyser SportswearReviews of 32degrees.com

Placed an order over a week ago and all they managed was to print a label. Very sorry I didn't check for reviews first.

All four items wrong size not winter weight puffer coat as promised. Returned all intact, only one item opened, no refund as yet after ten days. Supposedly $8 shipping, charged $14 plus label print so far -- what is wrong here????

Terrible. Do not order from them. They ripped me off - no merch, no credit. Would never order from them again. Beware!

I am beyond disgusted with the way 32 Degrees has treated me as a customer. Their behavior is not only unprofessional but outright dismissive and disrespectful. This entire experience has been a masterclass in how to alienate a customer permanently. It started when I received a promo code (their own employee admitted in writing) that was “accidentally sent to all subscribers.” The code initially worked but was deactivated when I went to place my order. Instead of honoring their mistake, the company strung me along with generic apologies, empty promises, and a ridiculous “resolution” forcing me to spend more money than I had planned for my very first order—just to get a paltry $10 discount. To make matters worse, I was promised a callback within 24–48 hours by one of their supervisors (DJ), which never came. When I followed up, I was handed over to yet another supervisor, who blatantly contradicted their own team’s earlier statements. The so-called “Customer Experience Manager” capped this nightmare by stating that the promo code was unauthorized and they couldn’t honor it—despite their own employee admitting it was their mistake. The lack of communication, consistency, and basic accountability is beyond belief. This company has wasted my time, ignored their own error, and treated me like I’m the problem instead of addressing their blatant mishandling of the situation. Their “solutions” have been insulting at best, and their refusal to escalate the issue further demonstrates how little they care about their customers. If you value your time, money, and sanity, do not shop with 32 Degrees. This company doesn’t just fail at customer service—they outright refuse to fix their mistakes or provide fair resolutions. I will never give them my business and strongly urge others to avoid them.

I will start off by saying that I really do like their products but their payment process and resolution tactics leave a something to be desired. I have been actively emailing customer service representatives as their chat feature does not work. When I receive a response from them I immediately send a follow up email and it takes a day or more to get their next response which leads me to believe they are not answering from the US. Each response is almost the same resolution, which is nothing. I have asked numerous times to be called which has been ignored. I placed an order with a coupon. It was applied to my order and I checked out. I was then charged the full amount. That is illegal. Their email responses keep saying that the coupon was not valid. Their last two responses said it was only for employees. I had subsequently tried to apply different coupons to their site and those will not apply and clearly say they are not valid so if the code was not supposed to be used, the site should not have allowed it as they clearly have the ability to control it. I have requested to pay the amount I authorized and have the rest of the money I paid credited back to me. I requested the matter be escalated to a supervisor to make sure this is handled and received the same response only difference is they offered a free return of the merchandise. I also wrote to them on messenger and it took 3 days for a response which came at 10pm and stated the same information and added with that being said we would like to offer you a resolution (but did not offer anything). I then received another message within 30 minutes that said since we haven’t heard back we are closing this ticket. You can’t make this up. They did not honor the posted price which is common business practice. Most importantly they charged an amount different from what was quoted and authorized which is fraudulent. Buyer beware.

Your suggestion that I should have reviewed the sizing guide is insulting and blatantly ignores the facts. I did consult your guide, and based on YOUR WEBSITE (screenshot attached), your men’s size small is listed as a 7–8, which, by standard sizing rules, translates to a women’s 9–10. You failed to list this information clearly, yet you somehow place the blame on your customers. How is it my fault if YOUR website fails to provide accurate sizing information? Your condescending tone and refusal to resolve this issue demonstrate a complete lack of accountability and disregard for your customers. Instead of resolving this easily, you’ve ensured I’ll take every opportunity to make others aware of your rigid policies and dismissive approach. This situation could have been avoided entirely if your business prioritized customer satisfaction over rigid, unreasonable policies. I strongly urge you to reevaluate how you handle exchanges and how you communicate with your customers.

Not happy with this company they don't care about their customers.

hire someone to answer the phone. ship products to correct address.