DR
Extremely poor shipping practice and customer service
Against my better judgement having been scammed by this company shipping practices before. I gave this company another chance and placed an order on July 28th. It was shipped on July 31st with a delivery date of Aug 6th It is now Aug. 15th. 16 days since it shipped and no package. I have contacted them about the late package more than a dozen times over the past week and only received a generic response stating they'll look into it. Which they don't. 7 of the emails they didn't respond to at all. The package has been stuck in the same location for week and not moved. I contacted FedEx and was told that because they shipped it smart post, now called ground economy. That only the shipper can request or file a claim on the package. I have relayed this info to them 3 days ago and they have donr nothing. At this point because of their lack of response and seemingly unwillingness to do anything. I will be filing a dispute with my credit card to get my money back. It is the only course of action I have. They have no # in which to call to speak to anyone and the few things I have read where people have been able to talk with them. They stoi do nothing. So regardless if the package shows up a week or month from now I'm getting my money back. Don't do business with this company. Update on Aug. 18th. They finally responded to my requests and say they have refunded my money. So I will have to wait and see if it actually gets back to my credit card. And now FedEx has sent me an email claiming the package has been delivered but, it was not delivered. At least not to me.

