25home FurnitureReviews of 25home.com

Response from 25home FurnitureFeb 14, 2026

We are genuinely sorry to hear about your experience and understand how frustrating this situation must have been. We want to clarify that your refund request has been actively followed up on our side, and we had already escalated the case internally to ensure it would be completed within this week. However, once a formal dispute is opened through the financial institution, our system is automatically restricted from processing the refund directly. In these situations, the refund must be handled through the dispute channel initiated by the bank, and we are required to wait for that process to conclude before taking further action on our end. Please rest assured that we are fully cooperating with the dispute process and are committed to resolving this matter as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. If you are open to it, please contact us directly at [email protected] so we can provide updates and assist further.

Response from 25home FurnitureFeb 14, 2026

We understand your frustration and regret that this order did not meet expectations. For transparency, once you requested cancellation, the refund was formally escalated and we provided a committed completion timeframe. Unfortunately, after the charge dispute was filed with your bank and VISA, we were no longer able to process the refund directly, as chargeback cases must be handled exclusively through the issuing bank. We are cooperating fully with the dispute process and will comply with the bank’s resolution. We apologize for the inconvenience and remain available should you wish to discuss further at [email protected].

Response from 25home FurnitureFeb 6, 2026

Thank you very much for taking the time to share your experience with us. We are truly sorry to hear that the delivery process caused you inconvenience, and we completely understand how disappointing it can be when a product takes longer to arrive than expected. Your feedback is very important to us, and we would like to address your concerns with the utmost respect and clarity. After reviewing the order details and contact information you provided, we have already assigned a dedicated team member to reach out to you directly regarding the situation you described. Our team has also offered a compensation solution as a gesture of goodwill, and we sincerely hope it will help ease some of the frustration caused by the delay. We would also like to gently clarify that while we always strive to meet the estimated delivery timelines communicated at the time of purchase, there are occasions when factors outside of our direct control can lead to unexpected delays. These may include third‑party shipping carrier scheduling changes, customs inspections, port congestion, global supply chain disruptions, or other logistical challenges that can arise during transportation. Although such circumstances are not common, they can unfortunately extend delivery times despite our continuous efforts to manage them proactively. Please rest assured that we are committed to supporting you throughout this process and ensuring that your concerns are addressed thoroughly. Our team will continue to follow up with you directly to make sure you receive clear updates and assistance until everything is fully resolved. Thank you again for bringing this matter to our attention. We truly appreciate your patience and the opportunity to improve your experience. If you have any additional questions or need further support at any time, please feel free to contact us at [email protected]. We remain dedicated to providing attentive and responsible service to all of our customers.