25home FurnitureReviews of 25home.com

Beautiful furniture and they were so great to work with!

It was a great experience from the time I ordered it to the delivery. Why not give them 5 starts? Because I was not told that their stock was low and my delivery was so late that I was ready to cancel it. The sofa is beautiful and classy and I totally love it. The quality is very good but they should have told me that delivery would be delayed. Otherwise, 100%, the best sofa I've owned.

My husband and I just moved and were looking for new furniture. We found 25Home online. We decide to purchase 2 couches, a coffee table and a console table that matched. I cannot express how happy we are with all 4 pieces. We also give 5 stars for their customer service. We had a very minor missing piece that connected one couch to another and it was rectified immediately. No hesitation. And in addition for any trouble we may have had (none really), we received a beautiful side table for FREE that fits perfectly with our set. Momo was such a wonderful person to work with. Her responses are super fast and she is extremely knowledgeable and easy to work with. We are happy we found this store online. I’m sure we’ll be back again.

I had an amazing customer experience with Joanna Brown from 25Home Furniture! From start to finish, Joanna was incredibly responsive, accessible via email, and always available to quickly and kindly address any inquiries I had. You can easily tell through our exchanges that she's a standout customer service professional — knowledgeable, attentive, and genuinely committed to helping customers. Beyond the excellent service, I couldn't be happier with the sofa I purchased. It checks all the boxes: it’s super comfortable and, as pet owners, we truly appreciate how practical it is — the covers are machine washable! Just the other day, our pup tracked muddy paw prints onto our (very light-colored) couch, and to my surprise, it all came off perfectly after one wash. Plus, we were excited to find out that there are additional color cover options available for purchase, allowing us to easily change the look and feel of our sofa whenever we want. Between Joanna’s outstanding support and the quality of 25Home’s products, I couldn’t recommend them more highly!

I am really impressed with both the service and the couch I purchased. The couch is stunning and putting the two pieces together took less than a minute. My daughter, son and myself are thrilled with this purchase, the dog is pretty happy too! Thank you!

We bought a sectional & love it. It’s a beautiful couch. Not only that, 25home’s customer service is top notch. When we wanted to schedule a specific day for the couch to be delivered, they accommodated us. The delivery team was great, quick, and professional as well. We ran into a small mishap when putting the couch together, but when we reached out, the 25home team really went above and beyond to make things right. 10/10 would recommend.

Customer service is extremely responsive and knowledgeable. They helped me through multiple questions, remained patient and answered everything I threw at them. Still waiting on the couch to deliver, but we are very excited to get it, if your up in the air on which one to select or to even go with 25home, reach out to their chat and they will help you make the right choice.

I had a wonderful experience working with 25home - the customer service team is responsive and helpful.