24x7WPSupport.comReviews of 24x7wpsupport.com

Kevin is always curtious and kind and assists me with my website when requested. He called to offer us the accelerate option on the web site for free, and we appreciate him. Thank you.

The staff were always friendly, patient and responsive. I am very impressed with their work! Highly recommended

Hired for an issue we had providing a password to a 3rd party for access to our WP site. Within minutes of giving access my retail site goes down and they offer to "fix" it. Repeated requests for what they fixed were responded to in vague responses, however they were relentless in trying to push me onto a $500/year 'solution' of hiring them for security maintenance, backups, etc. (which is done by most if not all host providers as it is. I pay about $70 a year for nightly backups and security checks). They wouldn't answer the most basic questions without first trying to get me to say 'yes' to signing me up for their packages, was probably asked ten times within minutes. Now I get constant emails regarding the same, and have had to block them as they have no unsubscribe link.

They are very knowledgeable, responsive and helpful. Competitive pricing. They really improved my site.

Well I'm another victim to add to this list. Thanks to my very efficient and trustworthy Web hosting company we finally caught them out. After them trying to place links onto my website my website went into critical issue. I contacted my Web hosting company and they did a full sweep of my website only to find they were placing bad plugins into my website which cause a clear open door to unwanted visitors. Not only that they also found they planted unauthorized background files and hidden profiles access keys on the server without my consent. The website platform suffered a security breach due to outdated plugins The merchant 24x7 WP support attempted to exploit the crisis by demanding an emergency fee of $249 and then cleverly discounted it to $199 to clean up the security failure that they purposely put there. I firmly rejected this. The issue was escalated to my web hosting company with their tier 1 support team. They initiated an immediate automated scan and successfully wiped out an active backdoor script injected into the plugin directly. A deeper backend forensic audit by my web hosting company flagged a highly suspicious custom coded file hidden inside the root "Must-Use directory explicitly named after the merchant.24x7WP support .A further audit of the master billing and hosting infrastructure revealed that the merchant had secretly added an unauthorised administrator profile using another contact email address directly into the web hosting account settings without my consent. This allowed them a permanent undocumented backdoor to the server regardless of password changes. My hosting company did a full hosting clean and lockdown and the engineers manually cleaned the remaining server threats and deleted the unauthorized merchant files. They updated all the Wordpress core plugins to all updated secure automatic versions and activated the Wordfence security firewall. My hosting company forcibly terminated all active remote server sessions and scrambled the login keys permanently locking the merchant both out of the server and the WP dashboard. BREACH OF CONTRACT. A formal Contract Termination notice was served to 24x7WPSupport citing the exact server logs, unauthorized file injection and covert profile creations. The contract was declared legally void and future subscription renewals were cancelled. It's all thanks to my life saver Web hosting company that they were able to dive deeper into this company and their underhandedness. Thanks to them I now have a clean and well secured website. Bedivearebrwyn Llanberis.

I have been so very pleased with the support I have received from 24x7WP Support. My experiences have been nothing but great. That includes getting support in a timely manner. I am not tech-savvy, but the online support (Justin) and putting in service tickets (Miller Miller) have truly been great. It is well worth the money I pay yearly as this is my 3rd year with them. I highly recommend using their service.

so far they have worked with me they do answer return your calls. They our working on my redesign Will rate how they do after they finish been with them for 4 days now I'm pleased so far

Sam was very good. He did a great technical support.