24 Hour FitnessReviews of 24hourfitness.com

Nothing but a positive experience

The Paramus NJ location is poorly managed. Machines and lockers break and aren't fixed for months at a time. The gym is dirty and the staff is unengaged. Their hours change with little or no notice or explanation. In fact, their website says they are open until 11 pm each night and that is untrue. Their hours were abridged some time ago and the website was never updated. There doesn't seem to be any accountability or pride in running the facility. All that could be overlooked but when I sought help today to renew my membership, a front desk staff member was rude and unhelpful. And so...I write this review let the public know how poorly the operation is run.

Charging without permission. Difficulty to cancel. I had two cancellation requests with 24 hour fitness. Even had the confirmation email. They still charged me, refused the refund. I had to have my bank block the charges to "cancel".

Hello. here's the deal I always pay a yearly fee and have no problem with the transition of new membership per check in to my gyms in the bay Area. But since March of this year all I have had is problems, the system did not change my old to new and the check in bar code stood the same as the old. I have asked all staff at the Redwood City gym for assistance because the website says they would be able to resolve this issue. That did not work and that put Monica, Karla, Bobby, Robert on the spot for my frustrations. I just want to give Monica and Karla a real special gratitude and appreciation for everything they tried to do for me. Bless their souls they tried everything for me. Please Ownership I hope you give them a special thanks from me. So,this is a more technical problem and the thing I don't understand is why didn't IT act to my calls and emails? I'm baffled but not disappointed mainly because of Monica and Karla they gave me hope not to cancel my membership. Thank you both dearly. Eddie Trujillo

I’ve been having a lot of problems trying to reach a supervisor or someone in charge., I’ve been over charged on my ACCT for months now ., I’m very frustrated need to speak with someone in charge of billing., mad in Santa Cruz., if anyone has any info?on how to speak with someone with my problem, situation?, would be very appreciated. T.Lawson mad member

24 Hourfitness gym in Anaheim in (Lemon St.) gym is filthy dirty lots of paper napkins left everywhere in the gym and in the women bathroom and little tad cold to work. It feels like a getto 24 hourfitness gym.

I’ve had the pleasure to assist many 24 hour fitness es in CA and have always been treated with respect! They have great equipment and a art culture in fitness! Great personal trainers and their General Manager, Elie Kordahy was great!

Probably top America fitness centre, just needs a bit more cleaning