Chris A.
Customer service is deceitful. Cancel ASAP.
Tried to cancel several months ago, was convinced to put my membership on a freeze and was told there would be no charge for this by the customer service rep. Surprise: there was a charge. When I called to get this reversed, they tried a lot of ways to get me to renew the membership but would NOT reverse the charges I was told would not exist in the first place. Of course, I did not want to renew my membership after being tricked into paying for a membership that I couldn't even use for the past couple of months. I no longer trust this company whatsoever. If you're thinking of canceling, do it ASAP and don't let them talk you out of it. I wish I had just done so immediately.