Home Buyers WarrantyReviews of 2-10.com

I have called several times and emailed but still cannot get anyone to come out to look at/fix/replace the two faulty bathroom fans. Their email warrantyadministration has not responded at all though their person on the phone told me to email them.

REPAIRS: Here is the process. You will pay a repair company to come out and assess the issue. The repair company will contact 2-10 to tell them what it will take to fix the problem. If the repair is slightly pricey they will refuse to repair the problem and give you a meager amount to replace the unit. In my case it was the dishwasher. I started having problems with a dishwasher right after the warranty expired (typical). 2-10 determined that it was too expensive to repair and offered me $230 for a replacement. The original dishwasher cost $695 less than 18 months prior). 2-10 told me this was a like for like replacement. Absolute joke. In the end I was basically told take it or leave it. Now my washing machine is having issues, once again they have refused repair. I have been waiting 48 days for a resolution but can’t get an answer from them. I keep getting told it’s moved to another department, and of course I am unable to talk to the other department. CUSTOMER SERVICE: Firstly be prepared to wait on hold forever before talking to customer service. Secondly, if customer service can’t answer your questions you can’t automatically talk to a supervisor. Supposedly your information is forwarded and a supervisor should call you back within 4-24 hours. I have called 5 times requesting a supervisor, I am still waiting for a call back 408 hours later. Conclusion. I will never use this company again, and would highly suggest that everyone avoids this company.

I have been trying to contact customer service about my account for 2 1/2 weeks. Each time I am either on hold for over 30 minutes with no answer or asked if I would like to use the call back option and do not get a call back. Customer service sucks and I will be looking for a new warranty company.

Every interaction I’ve had with 2-10 Home Buyers Warranty has been frustrating. The contractors they send are consistently the bottom of the barrel—repairs drag on for weeks or even months while waiting for parts, and nothing ever gets properly fixed. Their approach is to Band-Aid problems rather than resolve them. When I used my own contractor (after getting approval first), I discovered they have hidden limits on labor reimbursement. Even when they say they’ll pay you back, it’s only a small amount—minus your service fee, which you already paid out of pocket. Trying to reach the claims management department was a nightmare. It took seven business days to finally speak to someone. Callback requests would come 5–6 hours later—often at night—because they’re on the West Coast and I’m on the East. Overall, this company makes an already stressful situation worse. Poor communication, poor service, and zero accountability. Save yourself the headache and choose another home warranty provider that actually values its customers.

My AC has been out since July 31st, 2025 (26 days and counting). The unit is a 1998 Goodman system with a blown compressor, refrigerant leak, and obsolete R-22 refrigerant. Both technicians sent by 2-10 confirmed that the system is NOT repairable (according to standard practices in the HVAC industry) and needs full replacement. I have Supreme Coverage with the Luxury add-on, which removes the $3,000 cap and covers replacement up to $25,000. Despite that, 2-10 has stalled, sent multiple techs to fish for cheaper bids, and even altered my online contract mid-claim to try to reinsert the $3,000 cap after I escalated. I have called 14 times, emailed 5 times, and even sent a letters to their executive team, all of which have been completely ignored. Meanwhile, my home reached 88°F inside during a heatwave. My husband and I both suffered heatstroke, and I was forced to spend $1,265 out-of-pocket just to survive (portable AC units + non-covered costs). I had to essentially sign a blank check promising that I would handle all "non-covered" costs in order to proceed with help, and four separate folks in the claims department (Oliver, Karen, Valerie and Andy) have assured me that I am eligible for a replacement unit, and despite the fact that this is nearly the same price that my current service technician quoted as it would be to repair the compressor, replace the broken lines that leak, and reinstall the discontinued R-22 refrigerant, 2-10 has willfully ignored all the facts and continues to give me the run around. This is bad faith insurance at its worst: delay, contract manipulation, and total disregard for customer safety. Kelli G DID reply publicly to me, inviting me to send a private facebook message (which I did 7 hours ago, and they used that to block me from being able to see comments / post)

I've been trying to get service for my HVAC unit since before the middle of July.. they have yet to supply a reliable contractor.. the first one was a no call/no show at least twice.. the customer service I have recieved horrible except this one lady I talked to.. I've been hung up on several times by several several different agents.. then when you ask to used a local contractor they only allow you a $300 reimbursement unless it is an approved service.. which is code for we're not paying for it cost too much.. the second, contractor never contacted me at all.. no call or text.. no appointments in the portal..NOTHING‼️‼️‼️.. then when I contacted 2-10 again..all they told me was that my case had been assigned to dispatch and it would take 1-3 business days for them to get back to me and to check my email.. if they haven't haven't reached out to me by then.. give them a call back.. why do i have to keep contacting you for a service I've already paid for.. what happening to doing your job and following up to make sure the service is completed.. also I called about having service electronic service for my appliances.. they said that each appliance would have to be a different service call which would be $100 each..I definitely will NOT be recommending 2-10 Warranty company to anyone that I know

We paid them about $800. Freeze and dryer had issues. They denied the dryer problem because the part they say is malworking is not covered, and that is inconsistent with what the technician said. They can't get it to me in writing. The technician himself has 1.2 stars on yelp... The freezer coverage, turns out, is limited at $400 minutes the $75 I paid and the $160 they supposedly pay the technician. So I get almost nothing. Also really bad customer service with repeated 7-10 minutes hold. Everything about this company screams go somewhere else.

We have had (and are continuing to have) an awful experience with 2-10. Our dishwasher broke two months ago and we are still waiting for them to order the part for the technician to replace it. They have sent four different dishwasher repair companies out, and these guys either wouldn’t show up or wouldn’t submit the report properly and we would be back at square one waiting for 2-10 to send someone else out. Every time we call their customer service they either tell us a lie (like the technician is coming today to fix it), or hang up on us. We have two kids under two and going on two months with no dishwasher. This company is an absolute scam and I would not recommend using them for your home warranty.