Home Buyers WarrantyReviews of 2-10.com

THIS IS A SCAM BUSINESS DO NOT DO BUSINESS WITH THIS COMPANY!! I WILL BE REPORTING THIS BUSINESS TO THE COLORADO SECRETARY OF STATE!! I would give this business zero stars if I could. My water heater went out, worn through and leaking. Filed online. contractor came out, gave it a look, and left (5 minutes). Service request showed there would be "uncovered expenses". I authorized expenses. Never heard from contractor again. Called 2-10 customer support - nothing they could do. Called Warranty Claims line - hangs up on you saying they are "experiencing high call volumes" regardless the time of day. After over a week living in a home with no hot water and sick family members, I called another contractor and had my Water Heater replaced the same day!

We have been paying for this warranty monthly for approximately five years, and during that time 2‑10 has sent contractors out once or twice a year to add refrigerant “Freon” to a system that is clearly failing (as we've been told multiple times by their the technicians who add the freon. Despite these repeated visits, the underlying issue has never been repaired. This winter, our HVAC system failed completely — during the coldest temperatures of the year, with outdoor temperatures dropping into the 20s. As of today, 2‑10 has still not sent a technician to even inspect the system, let alone repair it. This delay has left our family of four, including our two daughters, without heat for over a week in dangerously cold conditions. Our experience aligns with numerous public complaints about 2‑10 Home Buyers Warranty, including hundreds of BBB complaints in the past three years, many citing delays, denied claims, and difficulty reaching customer service. We've experienced all of that are more. It is impossible to get anyone on the phone, sometimes waiting over an hour only to be hung up on. We highly recommend you AVOID this company and their parent organization FrontDoor.com / FrontDoorHome.com They will do everything they possible can to avoid covering any systems, appliances, or other covered items in your home.

Horrible service and terrible warranty. Been given the run around for days. I’m on day 5 with no heat. No return calls, refusal to let me speak with a supervisor. The contractor they sent was incompetent and when I out in a complaint and asked not to have him return they sent him again and he basically said he “didn’t know what to say”. Needless to say we are without heat still. As a real estate Broker as well I will do my best to tell everyone agent I know to never ever use or recommend this company. Complete scam

The absolute worse home warranty company you can work with! Avoid at all costs. They are simply a call center that takes no accountability for extreme delays, bad repairs, contractors not showing up, incorrect charging, and everything in between. You will only lose time and money working with this company.

Extremely long hold times. Every agent just passes you around until you hit a message that says they can’t take your call because they’re too busy. If they do call you back they can never resolve your issue or the call “drops” and you’re back to square one. The biggest headache.

I have worked in the home services industry, I have worked with various home warranty companies. I have never never never been on hold longer than 20/30 minutes. I am currently 2:17:58 hours on hold YET to speak with someone after getting hung up on when we were “transferred” (after being on hold for 48 minutes). Never had an issues with them until this past year. Absolutely ridiculous.

NEVER USE THIS COMPANY. I cannot stress this enough. We have had them for 4 years and this is the first claim we have submitted and they have been an ABSOLUTE NIGHTMARE to work with.  They tell the contractor they'll get back to them in 3-5 days even if it's something like having no hot water.  If you call into the sales line they will answer right away, but if you call customer service or the claims department you will wait on hold for over an hour and then be given some bullshit excuse.  When I finally got a hold of someone, I brought in the contractor from the other line (because the rep conveniently couldn't get ahold of them, but when I tried the contractor he immediately answered). When I merged the call the rep conveniently said he couldn't hear me and then hung up (he could hear me because the other guy could hear me).  They also wanted to pay the contractor only $335 dollars for a full water heater replacement which anyone with a brain knows it costs more than that.  When I talked to a customer service rep she said I could escalate the claim through the portal, but guess what? No you can't.  Absolute scam of a service. Never use them.

2 situations to share: Water heater: Water heater went out in 20 degree weather. Made claim quickly online. Contractor not available for a week. I called to get pre-authorization for my own plumber. Waited nearly 1.5 hours to talk to someone (no call back option available). Easily received pre-auth and plumber fixed that day. Water heater, piping, expansion tank cost was just over $1000, not including labor. I was reimbursed just shy of $1000. I called for clarification. This time call back option was available and I received a call nearly an hour later. I was told if I had stayed in network, they would be able to replace, parts and labor, for that amount. I don't think I buy that. Apparently they don't realize it's 2026 and things are expensive or they buy junk replacements and use unskilled providers. I was reimbursed at 55% of total cost. I'm glad I didn't pay for this coverage. HVAC: Was blowing 75% humidity air. Claim was approved quickly online. However, contractor was unknowledgeable and told me this was "normal". He claimed my units were clean and this was "just how it is". I called my own contractor. Units were filthy. Mold was growing in one. Diagnosis was oversized units that didn't run long enough to condition the air. Obviously, this isn't covered under my warranty, but their contractor wasn't skilled enough to diagnose the problem so I spent money on a useless service call.