Home Buyers WarrantyReviews of 2-10.com

If there was less than a 1 star, then I would give it! I called for a plumber for a simple toilet plunge task. They have NO PLUMBERS in my area. I had to find a plumber, make him write up an estimate, get it approved, then he could do the work. Plumbers do not like having to wait until their estimate is approved so it was a real hassle. I mean if I have to find my own plumber, then why do I have a home warranty?? Save yourself money and tons of aggravation and on top of that I could hardly understand the customer claims people. The woman had to spell out 50% of what she was talking about.

This company is NOT interested in the best interest of the consumer. They will go to ANY length to push out a claim for non-payment. The hold times are ridiculous. I was on 3 way call multiple times for over an hour with the 2-10 representative and my out of network contractor (due to long wait time for in network to 2-10). We were on these call for well over an hour some times close to 2 hours with several holds in between. The questions go round and round to each and every component of the HVAC system. The contractor was very accommodating, however, once ALL required diagnostics and information was submitted, 2-10 required a second opinion from their in-network vendor. This would have pushed the repair out another 2 weeks to a month in the Full June/July Heat (currently 104 degree index). Not worth the money, time and energy fighting with these crooks over the pennies they will agree to pay. SAVE YOUR MONEY and TIME!!!!

I just read a review on here about a woman in VA who was without AC for 14 days in the heat, and it pissed me off even more what we've been dealing with. I'm in Virginia, and we're about to experience a heatwave. This company has made it clear that they do not care about you, but only about themselves and what works for them. I have been without AC for over two weeks, and they have shown little to no concern about having our AC fixed. First, they ordered a part that couldn't be used. Then, they said they would have to place a new order. However, it has been over 24 hours, and no order has been placed yet. How long does it take to place an order? My husband has called multiple times, and their response is, "We will try to put it in by this afternoon." Again, how long does it take? These people know we're about to be hit with a heat wave. So, if you want a company that truly is there for you, don't go with this company. It's disgusting the way we've been treated for almost two weeks now, with no end in sight yet. We have purchased portable AC units for our home and dehumidifiers, and we probably would have been better off paying for the AC ourselves, since these people don't seem to care. I should have learned a lesson when our oven broke, and it took a couple of months to repair. Do not trust them.

Upgraded my warranty coverage to Luxury package. Spoke with customer service rep who said that would be the package I needed to have coverage for everything. I even mentioned big items like HVAC replacement etc. and he said it would be covered. fast forward to now and the HVAC needs to be replaced. They say they have no record of the conversation and even though the HVAC needs to be replaced they will not cover the air handler replacement. The HVAC and air handler are now 30 years old and need to be brought to code. 2-10 has tried to repair it for 5 years so they would not have to replace it. Terrible that they will not stand by the word of their customer service.

They refused to cover our heat pump and mini splits, despite the basic warranty coverage reading: ”BASE COVERAGE: Centrally ducted refrigeration systems, (includes heat pump), Evaporative cooler, Built-in electric wall units, Multiple units, Thermostats.” We had also paid for extra HVAC coverage, paying around $1200 a year. Our house and system are only a few years old. As a ”gesture of goodwill” they sent us a check got around $500 for our ”uncovered system” that received an estimate of about $4000 to fully repair. It took several phone calls and suggested bandaid fixes to what has been a multi year problem before it was finally escalated and determined to be ”not covered”. It seems pretty clear that they’ll try to weasel out of claims as much as they can.

Just cancelled them today!!! Absolutely useless company!! AC (compressor) died on a saturday and got an emergency visit on sunday morning which was great. But the good part ends there, the first tech wanted me to do his legwork and pay ahead for the warranty items which is a flat NO! The next wave of technicians would not deal with a manufacture warranty, the last wouldn't deal with a Trane system. It had already been 14 days without AC. So I had to go out of network which cost me 3600 dollars they would only comp me 360. Their excuse was we could have found a technician that didn't mind dealing with a manufacture warranty. Mind you here in Northern Va its been 93 degrees in my house this entire time. Had to buy window units to get by, but you wanted me to wait additional time to you can keep contacting technicians until you find one that works. So told them to keep the 360 and I cancelled them. Would give the entire company negative stars if I could.

I called because typing hurts my hands, (a friend is doing this). Before I could register a service call they offered me a $150 rebate for a new refrigerator. Now a service call is $100 and if they cannot fix it they replace it. So clearly this is a SCAM. I have paid for 2 years with very few service requests and they try to RIP ME OFF!! BUYER BEWARE

When we bought our house it came with a 2-10 Home Buyers warranty. I had to file a claim regarding our HVAC within the first year. The response time is horrible and the problem was temporarily fixed. I had to call out a different company because shorty after the problem was “fixed”, the AC quit working on the weekend. The second claim was for a roof leak that was never resolved by 2-10, lucky for me my realtor helped me out. Four years and nearly $4000 dollars in premiums later, my garage door started acting up, only working intermittently. Then without any explanation but a really severe cold front moving through our area, all my remotes and outside keypad quit working. I thought the problem was solved after I reset the garage door opener by following the manufacturer’s instructions (on a day that was warmer). When the temperature dropped again everything quit working. I submitted a claim, but when the technician showed up two days later at 1pm and the temperature had risen to around 58 degrees, everything started working. He collected his $105 (because there is a 5 fee for a card) and told me there was nothing he could do because the problem could not be replicated. Two other houses in our neighborhood build in the same time frame all with the same overhead garage door opener, failed during extreme temperatures. One of my neighbors even came over to explain that his garage door did the same thing. The technician blamed it on a storm then switched up and asked about fluorescent light saying that could be a problem. The technician said he would submit it and I would have to wait on a decision wether or not the problem would be fixed. I called customer service and said she would escalate the issue but it would be at least 2 days before I would even get a call back. This coverage is absolutely useless. The contractors that show up are not in company vehicles, no identification, and they want a check or cash. Yes, shame on me for keeping the coverage for so long, but this company doesn’t care about fixing anything, but they will email you to death to renew their service. I have filed a complaint with the Better Business Bureau.