18650 Battery StoreReviews of 18650batterystore.com

I previously wrote about 18650 Battery Store not being willing to replace one of the 3 chargers for the 3 RoyPow Lithium got cart batteries I had purchased. They finally sent a replacement so I wanted to adjust my review.

After a bit of delay, I received a phone call from The company from a man they hired to sort out all of the customer relations and shipping issues. They said they are moving towards sorting out all of the emails and calls and shipping delays - found my order got it out the door also made things right as far as the delay. This is the first time I've been able to get in touch with anyone at the business so there should be a good son of things to come. Fourth time ordering with the company, never been disappointed with the products.

I have purchased quite a few batteries from 18650batterystore.com and their prices are among/pretty much the best. I use them for high-end flashlights that need a lot of juice pushed through them. Great brands like Molicel and Samsung can be found, as well as others. Compare prices and you'll wind up buying there. I had an issue with an order but their support person took care of it and I will be shopping there next time I need more. See for yourself, the inventory available is great.

I’ve purchased multiple times from 18650BatteryStore and all I can say is you’ve earned a loyal customer! Thanks for always having a wide selection of quality batteries at great prices and fast shipping!

18650 Battery Store - has an excellent follow-up service with their customers regarding the items they sell. I purchased some Lithium Iron cells late last year. The package, though it arrived late, was packaged securely, and the cells were in excellent condition. The store also calls back at a later date to confirm that I have received the item. Therefore I think I would recommend buying from this store again.

I had placed an order on 11.29.24 after utilizing 18650 Battery Store for some years. In the past they always provided prompt shipment and always quality products. Something happened with my order and after reaching out to them and getting a canned holiday reply, I wrote a poor review about this recent experience. In the past week their customer service department reached out to me and we discussed the problem. I have renewed faith in the company and will again be using them going forward for my specialty battery needs. The personal touch is something you rarely see anymore from uncaring companies, The 18650 Battery Store is obviously not one of these! Placed an order on 11.29.24 and they created a shipping label that day. As of today 11 days later the tracking number they sent me, when checked on the UPS shipping tracker says that "label was created but UPS is not in receipt of the product". I reached out to them two days ago and they sent some canned holiday shipping delay response. Sent another email today and there was no reply.

Was contacted by customer service rep who offered 50 dollar credit to make things right and after submitting new order received items in 48 hours. This is my updated review. Keep up the good work and I will deal with your business in the future

ordered batteries on November 29 for black friday got notified that they shipped on the 30th. when I went to check on them on December 4th it said label created shipper has not received package. so I reached out to the support. they sent me any email saying it was a delay in the warehouse they were backed up. 10 days later ups still has not received the package from the shipper so I reached out again. this time no response from there support at all. they won't respond. so they have now taken my money with no product to show for it and won't respond to emails stay away.