18650 Battery StoreReviews of 18650batterystore.com

very sleazy company with horrendous (non-existent) customer service. sell you junk and then say "no refunds"

I bought two new Epoch 24v Elite v2 230ah LiFePO4 batteries for my all electric, solar powered boat. These batteries kick ass! I previously had two v1 12v Elite 460Ah batteries for my RV and they performed flawlessly, although they had these nuisance high voltage alarms that you had to work around. And the app didn't work properly with two batteries in series. But their customer support was honest about it and helped me configure my charging settings and advised on the best Victron components to use. And these new batteries are even better now that they have over-the-air firmware updates, which is huge for the onboard BMS, Victron comms, and mobile app. I love these batteries! They're not cheap but I highly recommend them to anyone who is looking for a top of the line LiFePO4 battery.

I used them for purchase of about $200, the package was lost and after some calls the issue was resolved. I would use again.

Ordered some very expensive 18650 batteries. Website description did not reference their size or limitations, only their capacity and configuration. When I received them, they did not fit the typical criteria of a 18650 battery size, almost 3/8" too long. Would not fit in my flashlight or even my LI charger. Called the company the day I received them to discuss an exchange. Very cold and dismissive. Would not consider an exchange, just said I was "stuck with them." Poor business practice. Would not use them again.

Canadian customers stay far from this store. The store did a mystake on the packaging paperwork for importation information. Also They use UPS to ship to Canada instead of USPS wich is a well known issues for Canadian custommers. The import fees are exagerate (it cost me 215.00$ of fees on a command of 165.00$ value. I refused the package after the recomendation of Battery 18650 store but it doesnt help ! Worse ! UPS incist that i still need to paid and if not, they will submit the issue to a federal agent. So i paid 215$ to UPS to avoid more trooble and i did not receive my cells. The store only refund me without the initial shipping cost....Another deception. I am 52 and its my worst online purchase experience.

BUYER BEWARE. Ordered Kapton tape, but what arrived had absolutely no adhesive once removed from the roll. Looked more closely, and realized they were shipping "Koptan" tape. A blatant second-rate knock off. I went to post a review directly on their website... but there was no option to do so. Now I'm also of the opinion that all the reviews directly on their website are not from genuine customers, but they just added fake reviews directly as part of their webpage.

The batteries arrived in Canada with a hefty (45%) duty charged on delivery. As it wasn't mentioned, they refunded that cost, plus more to make it right. I was impressed. ...And the batteries are quite good.

Very reliable and trustworthy supplier out there. I’ve placed several orders and they always deliver high quality products. Their packaging is great, their shipping is fast, and their customer service is outstanding. I'd never go anywhere else for my battery needs!!!!