Capitol Lighting – 1800lighting.comReviews of 1800lighting.com

This place is a scam. Item shows in stock. Order placed. Credit card charged. Email update that delivery is going to be delayed 3 months. Cancellation request. No response. Dispute with credit card filed. Emails and calls never returned.

Customer service is lacking, to say the least. I purchased a torch lamp less than a year ago and the button fell off. After several attempts at calling, without successfully getting through to anyone, I emailed. After an initial response, they have gone radio silent. Capitol Lighting has always been my lighting store of choice, but now I would hesitate to purchase from them again.

Just miserable. Sold me an open box light, delivered the wrong light, and bounced me off of so far 4 customer service reps in order to get it sent back. I may end up having to do a chargeback. I would really shop somewhere else, at all costs.

Purchased a hanging fixture from salesperson Barton Cross at Capitol Lighting in Eatontown. All was great until there was a problem. Barton either lied to us or failed to admit his mistake in ordering our fixture. He specifically told me the fixture would come with led bulbs, and when it did not and I asked him to correct it, his flippant reply was I should come back to his store and buy them. He refused to accept any responsibility or make any accommodation. I will never buy there again, and recommend you get every detail in writing from this guy if you do.

I am updating my review bc despite the apologies and promises that the customer service rep Zach James made he once again failed to deliver. He promised me that a light I chose would be available and ship in July. I never received anything so I followed up and he told me it was again delayed and he expected it in October. When I never heard anything I followed up again despite his promise to follow up with me and today he told me the lamp would not arrive until December. This lamp was supposed to be a make good since I reported them to the Better Business Bureau and left a review here but this company is just taking money and orders that they can’t fulfill. Next step is back to the BBB to reinstate my filing reporting this company as a fraud.

Company is racist. They have terrible service. Customers call in to this company upset everyday. Capitol Lighting treats their customers bad and their employees even worse. Capitol Lighting lacks diversity. They have little to no Black men working for them. Their website is misleading, deceptive, unprofessional and has discontinued products listed for sale.

Website has misleading ship times! We canceled our order with another company who sold the same lights, because this site said the items will ship in 2 days. That was 6 weeks ago. Called yesterday, didnt get a call back. Their customer service is horrible. Super frustrating...I'd leave 0 stars if that were possible!

Absolutely horrible experience with this company. The first light I ordered never arrived, they said it was backordered and kept pushing back the delivery dates. I decided to cancel this and find another light that arrived to my house completely shattered. I spent two days on the phone trying to get a replacement item shipped from their warehouse. I was told by one agent that the replacement was on the way, another agent they would only issue a refund, and another who said the light was now out of stock and that I'd have to find a new light. I ended up having file a dispute with my credit card company to get a refund. Absolutely terrible company, definitely avoid using them for any lighting needs!