Capitol Lighting – 1800lighting.comReviews of 1800lighting.com

I have been dealing with the store in Stuart Florida and in particular the customer service rep Kaitlin Booe. From day one since Sept. 2022 I have received numerous fixtures I did not order. Kaitlin does not return e mails since for two months she could not get the order correct. It seems they are unable to look at the paid sales order ticket and ship the customer what they paid for and ordered.

Company is horrible! Would not use them for anything! Placed an order in June and it is now mid November and no sign of my items and zero communications despite my desperate attempts to get info. What an absolute horror show they are and hopefully people see this before even thinking of dealing with them. Buyer beware!

Ordered lighting 7/22. Back order date keeps getting pushed back with ZERO communication from Capitol. Now the ship date has been pushed to 9/26. I work in customer service as my profession and communication is key for a successful client relationship. They have zero communication skills. Would not order from them again.

One of the worse online ordering and customer service experiences I've ever had. They misrepresent lead times on their website, their supply chain management is horendous, they don't communicate anything (I mean nothing) regarding orders, when you do reach customer service they are also not informed, and if you need a refund get ready for a long ride. Stay away!

We bought 3 chandeliers There was a lengthy delay (due to supply chain issues) on one of the lights. Due to the minimum cost of service calls by the electrician, I asked customer service if I could return the most expensive chandelier bought from them and rebuy it when the other two chandeliers were delivered, so all three could be installed at once. They said no need to return it; they would mark their records so it could be returned late if there were a problem. When the electrician tried to hang the largest chandelier, it was lop-sided due to a manufacturing error when the chandelier was assembled in the factory. Capital was able to get us two substitute parts to make the appearance seem normal. However, these parts were a make-do (not the correct size for the chandelier as designed). We ended up with the bottom ring of the chandelier being 17" inches from the top ring instead of a 20" spacing, as designed. I felt we ended up with a factory second chandelier and we should have received a refund of a substantial part of the original cost of the chandelier as if it were an open box item. Or Capital should have sent a perfect chandelier and paid to remove the factory second and to reinstall a perfect chandelier. Neither was acceptable to Capital. We now have a factory second chandelier for which we paid a first-quality price. Customer Service was very good until it came time to rectify the manufacturing error that was beyond our control. I would not buy from Capital again..

I placed a large order and canceled my order 2 days after placing it. I received a confirmation email that my order was canceled on March 15, 2022. It's been over a month and I still haven't received a refund. I have contacted them several times and they claimed they are in the process of refunding me but I'm still waiting.

I live in Delray Beach and needed some extensive lighting consultation and installation. My budget was $30,000. I went to capital lighting told them my situation and they put me in touch with one of their lighting consultants. We made an appointment, she came to our home evaluated our needs and we gave her our input. She said she would work on our request and get back to us with a plan. five weeks later we have heard nothing. Capital lighting completely ghosted us. I would have appreciated a response even if it was we don’t think we can help you. This was unprofessional, unacceptable and rude.

I ordered a light 9 months ago and promptly received it but it was missing a part. Customer service has promised to send the part twice which they have not done. I would recommend you purchase from someone else because if you have a problem they don’t seem to care!