1-800-GET-LENSReviews of 1800getlens.com

Immediately after I ordered, I realized I wanted to have it shipped faster, so I called back to see if I could change it. Of course I get an AI-robot customer service “person” who has no idea what’s going on and tells me I can’t change it. So, I asked to cancel. Suddenly, he can do it but says something about how I need to get an email and a phone call to pay the extra charges, but makes no sense. I kept asking him to tell me what I needed to do next, and he kept speaking incoherently. Finally, I hung up and said I’d wait for the email. No email came, the contacts haven’t shipped, and I’ve heard nothing. He clearly lied because I said I wanted to cancel the order.

Easy to do! Better pricing even with my insurance.

In big bold green numbers it said 8.94 per box of contacts after rebate. So I though what a great deal and got 5 boxes for each eye. Quick math that would be 89.40 plus shipping and tax maybe. Checkout button didn't let me preview the total. I would've backed out then. Once the button was hit, it then let me see that is was charged 591.00. shocked, mouth open ,amazed, disgusted, angry. That is so far over 89.40 as a total. Even if it was for the whole amount per box of 31.40 that's only 314.00 still not a great deal, bit with a rebate that makes that a little palliative. But the kicker is after all that there's 260 Dollars for processing and handling. OMG I will never repeat never purchase my contact lenses through your company for the entirety of my life!

I was told I would receive my lenses within 5-7 business days, and here we are on day 18 and they are still not here. I’m stuck wearing an old pair that feels like saran wrap on my eyes.

I did not get my contact when I needed them. I had to wait a whole 2 weeks. I have never I had to wait that long when ordering them.

Still haven't received my contacts

The customer service was excellent! I accidentally ordered the wrong type of lenses and my eye doctor caught it and called me, then I called you guys and they were able to stop and change my order before it shipped, so I didn't have to do any returns. I got my year supply so quickly in the mail I saw the package in my mail box and couldn't remember what I had ordered. When I saw my lenses I was so happy!

My experience was great, fast delivery, ordering on line was easy, and they responded back letting me know they had received my prescription. When they arrived the prescription was perfect. Thank you!!