Erica R.
Never heard of them before but will keep them in mind next time
I have not taken my flight yet but prices was very competitive compared to the other sites i was checking. My flight is to Barcelona and most other sites that had a better rate were for overnight layovers which was not an option for me just to get a better deal. The flight insurance seemed a little high compared to say priceline. And my only real complaint was I guess my screen timed out and the site advised me to call the flyeurope costumer service. When i did the man who answered was very rude and abrupt with me. He kept cutting me off , got really impatient when i was making a decision, spoke really quickly and when i would ask him to repeat he would do so like i was deaf and slow. It was embarrassing costumer service. I decided to try my chances on the site again and got of the phone with him as quickly as a could. I almost did not purchase with the site just because of the service experience. Its too bad so many online companies take good costumer service for granted.
Response from 1800FlyEuropeJan 23, 2013
Dear Ms. Ratcliff, Please accept our sincerest apologies for the service received when speaking with our agent. We pride ourselves on excellent customer service and take our clients feedback and reviews very seriously. We will make sure the appropriate action is taken with the agent you spoke with to insure this does not occur again in the future. If you would like to discuss this matter further please feel free to contact me anytime at [email protected] Sincerely, Kelli McDonald Reservations Manager 1800 Fly Europe