Jackson the agent was wonderful. However there was a gaping omission! He NEVER TOLD US THAT WE WOULD HAVE TO PAY FOR SEATS. That added $200.00 to our flights! What a RIP OFF! We called and spoke to supervisor Nick who said he’d listened to transcript of our call when booking. HE ADMITTED WE WERE NOT TOLD WE WOULD BE CHARGED by the airlines for our SEATS! He refused to do anything to correct this egregious error on the part of 1800flyeurope!!!!!! Thanks for NOTHING!
PA
Patricia A E.
Beware of online reservation!!!
The email confirmation date is different then one I booked. I tried to change it and was told there is a fee of $350 per ticket. This is less than 48 hours after I booked. My husband is under several doctors care and I would not have made that date - he simple can't travel then? I am disputing the charges with the credit card company since they will not help me.
AT
Alin T.
unprofessional, clueless
i made a reservation on the 1800 fly europe website. All fine, decent price, confirmation sent, etc.
1 hour later I get a phone call asking me to call back because the ticket could not be issued. I call back, person on the phone has no ideea why I'm calling, according to him "they're still working on th ticket". I'm bring told to "hold on" for 5-6 times in a row while they're looking at stuff. Still clueless, 15 minutes later, he transfers me to someone else, w/o telling them anything. I tell them the story again, I got a phone call, the guy tells me to "hold-on", and next "it's canceled", "we could not book the ticket, the itinerary was offered on our website, it should have not been there". I aks "why?". He tells me the airline canceled the ticket because they don't have a ticketing agreement. I ask "isn't there anything you can do to book the itinerary?" "No". Now wait a second, you're a _travel_ agency, aren't you supposed to _work_ and book the tickets and arrange the transfer? Isn't that what you get paid for? No, apparently they're just resellers. Yuck.
DG
Dwight G.
This was my worst experience on the Internet to book a trip ever!!
I received about four calls after I had booked a flight to tell me the flights were not available. My credit card was charged and it took four days to receive a refund. Several calls to customer service to get someone who recognized that I had infact been charged. The site is easy to navigate; however, more needs to be done to stop the messages of confirmation if the flight is infact not available.
Response from 1800FlyEuropeMar 1, 2013
Dear Mr. Greene,
Thank you for your feedback and your attempt to book your flight with 1800FlyEurope. We sincerely apologize for the problems and inconvenience you encountered with your request.
It is always our goal to provide our customers with the best pricing, routings and service on your flights, hotel reservations and car rentals in your Europe, which we failed to do on your reservation.
Unfortunately on the day you were attempting to book your flights through our services, one particular airline was showing availability despite the flight being sold out. This is why we informed you by phone immediately about this issue.
I have checked and can confirm that the refund has been processed, and apologize for our initial inability to locate and reverse the charge that was made in error.
Sincerely,
Kelli McDonald
Reservations Manager
I hope that you will give 1800FlyEurope another chance in future, and we promise to do everything we can to provide you with your greatest experience on the internet.
EA
Edit A.
Insurence?....????
Purchased my first tix through this company and also te flight insurence.
Due to Iberias strike my flight has been canceled. AA contact me but offered me a tix only 4 days after original date.......I ended up buying another tix, and I called to file a complaint, again I purchased the insrence which means I'm intitled to a full refund......The lady on the other end of the line told me that within three days ill receive a complaint number and that she cannot give that over the phone....strange....never reced any email or whatsoever!!!!
Right now I am still on my vacation and very un happy that I need to deal with that now' as soon as ill get back ill have to start the calling craziness..
Ps I ended up purchasing my second tix through 1800 Europe and luckily that went fine.
Response from 1800FlyEuropeFeb 28, 2013
Dear Ms. Abrahami,
I apologize for the inconvenience caused by the Iberia Airlines Strike but I am glad to see you were able to get to your destination on an alternate ticket with 1800 Fly Europe. In these cases where the airline cancelled the flight through no fault of your own, you are entitled to a full refund if the alternate flight offered is not acceptable. To obtain a refund on a ticket purchased with 1800 Fly Europe you must contact 1800 Fly Europe as the original booking agency instead of the airline directly. Since seeing your post we have processed a full refund for the unused ticket originally purchased. You should see this credit in 7-10 business days on the original form of payment.
I apologize for any confusion or miscommunication that occurred between you and American Airlines. Should you have any further questions regarding tickets purchased with us please contact 1800 Fly Europe directly for assistance at 1800-359-3876.
We hope you enjoy the remainder of your trip.
Warm Regards,
Kelli McDonald
Reservations Manager
1800 Fly Europe
ER
Erica R.
Never heard of them before but will keep them in mind next time
I have not taken my flight yet but prices was very competitive compared to the other sites i was checking. My flight is to Barcelona and most other sites that had a better rate were for overnight layovers which was not an option for me just to get a better deal. The flight insurance seemed a little high compared to say priceline. And my only real complaint was I guess my screen timed out and the site advised me to call the flyeurope costumer service. When i did the man who answered was very rude and abrupt with me. He kept cutting me off , got really impatient when i was making a decision, spoke really quickly and when i would ask him to repeat he would do so like i was deaf and slow. It was embarrassing costumer service. I decided to try my chances on the site again and got of the phone with him as quickly as a could. I almost did not purchase with the site just because of the service experience. Its too bad so many online companies take good costumer service for granted.
Response from 1800FlyEuropeJan 23, 2013
Dear Ms. Ratcliff,
Please accept our sincerest apologies for the service received when speaking with our agent. We pride ourselves on excellent customer service and take our clients feedback and reviews very seriously. We will make sure the appropriate action is taken with the agent you spoke with to insure this does not occur again in the future.
If you would like to discuss this matter further please feel free to contact me anytime at [email protected]
Sincerely,
Kelli McDonald
Reservations Manager
1800 Fly Europe
SC
Salvatore C.
YOUR AIRLINES THAT YOU BOOK.
YOUR SERVICE IS SATISFACTORY. BUT THE AIRLINE THAT YOU BOOK GETS ONLY A ONE STAR.I SAY THIS BECAUSE THE AIRLINE THAT I WAS BOOKED ON DOES NOT GIVE YOU A OPPORTUNITY TO PICK YOUR SEATS. THE NON-STOP FLT. 6209 TO GATWICK AND 6211 WILL HAVE THE SAME OPTION, THE SEATS WILL NOT OPEN UNTIL ONE OR TWO DAYS BEFORE THE FLIGHT. THAT IS WHAT I WAS TOLD BY 1800FLYEUROPE NOW. NO AIRLINE THAT I KNOW HAS THESE RESTRICTIONS. WHO IS TO BLAME FOR THIS RESTRICTION. I AM BOOKED ON AMERICAN AIRLINES, BUT THE FLT. IS FLOWN BY BRITISH AIRLINES. I WAS TOLD IT WAS THE BRITISH AIRLINES THAT MADE THAT CALL.
