Aya
I had a very disappointing experience…
I had a very disappointing experience with this company’s rebate process. I was initially told that my reward card had already been issued and shipped. However, after following up, I was later informed that no rebate application had been received from me and that the offer had already expired. What makes this situation extremely concerning is that I was previously given specific information about the card, and was told it had been processed. After all of this, being told that there was “no application at all” is completely inconsistent and does not make sense. When I contacted the reward processing company, they also could not find any matching information for my case. As a result, I was offered a discount equal to the rebate amount on a future purchase. However, I no longer feel comfortable or confident doing business with this company and do not wish to be involved with them again. Overall, the communication was confusing and contradictory, and I was ultimately left without any resolution.
Response from 1-800 ContactsJun 9, 2026
We appreciate you sharing your experience regarding the rebate process. We are so sorry about the issues with your rebate. That is frustrating for sure. We are reviewing our internal communication and rebate procedures to prevent similar issues from happening in the future. We want to make sure you are taken care of with a full resolution. Please reach out to [email protected] and we'll get you taken care of!