1-800 ContactsThe largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing2,347 approved reviews, newest moderated first
JANICE
1>800 Contacts is always fast and efficient. My prescription isn't as common as most but that never slows down the process of a refill. Thanks!
Response from 1-800 ContactsJul 16, 2026
We're so happy to hear that our speed and efficiency are consistently meeting your needs, even with a less common prescription! Thank you for your kind words.
Tammy
Easy to reorder and appreciate the fact they will reach out to my eye doctor and get the updated prescription
Response from 1-800 ContactsJul 16, 2026
We're so glad that reordering was easy for you! We appreciate you acknowledging our process of reaching out to your eye doctor for updated prescriptions. Thank you for your wonderful review!
De D.
Initially I had submitted my glasses prescription by mistake, they did reach out and let me know that I did that. But within two days, they had shipped my contacts based on my glasses prescription.Because by the time I got them my correct prescription, they had already shipped. I had asked for a return label 3 times I have submitted the correct prescription and asked to have them credit. My account and send me my corrected lenses. It has been probably three months, and I still have box with no return label and no new prescription. And I have unanswered emails, requesting two correct this problem.
Response from 1-800 ContactsJul 16, 2026
We are so sorry to hear about the issues with your prescription/order. We absolutely want to make sure you get the correct prescription lenses and can help with this exchange. This isn't the experience we want you to have, and we can definitely get this fully resolved! Please call or chat us and our support team will get this fixed ASAP. You can also email us at [email protected] and we'll get you taken care of!
Melissa M.
Everything was what it was supposed to be. I had ordered some contacts and they had questions about my order; I answered them and they sent them immediately after. Excellent service!!
Response from 1-800 ContactsJul 16, 2026
We're so glad to hear that your order was exactly as expected and that our team was able to assist you efficiently. Thank you for recognizing our excellent service!
Adrien
Ordered with a 20% off promotion but the discount did not come off when I placed the order. I immediately contacted customer service via chat and was helped instantly. Order was canceled and then ordered and billed correctly. Very fast and happy with customer service. Would have been 5 stars if the order had been correct without having to go to CS. They also added express shipping for free and contacts arrived super fast!
Response from 1-800 ContactsJul 16, 2026
We appreciate you sharing your recent experience with us, and so glad our customer service team could swiftly resolve the discount issue and ensure your order was processed correctly, even adding express shipping. So sorry to hear about that initial issue with the promotion not applying automatically, and so glad we got that resolved. Your feedback is valuable as we strive to prevent similar situations in the future. We are happy your contacts arrived quickly! Yay!
Erin H.
Second time ordering! Incredibly quick delivery, always packaged nicely with no damage! And honestly, these contacts somehow maintain moisture better and longer than the other place I used to buy from! I will say I'm not a big fan of the prices, but their service otherwise makes it worth it!
Response from 1-800 ContactsJul 16, 2026
We are so happy to hear you appreciate our quick delivery and careful packaging! It's wonderful that our contacts provide lasting moisture. We understand your concerns about pricing. We are diligent in staying competitive on pricing and pride ourselves on our Best Price Guarantee. We hope to get the chance to serve you again in the future.
Rachel
I was so impressed with the service at 1-800 Contacts. I had gotten a defective contact (the first time) and called them and they replaced it right away with no questions! They even sent it rush priority and it came next day. They are so friendly and give such great service. Much better than getting it from your eye doctor or a store.
Response from 1-800 ContactsJul 16, 2026
We're so happy to hear about your positive experience with us! It's wonderful to know that we could quickly resolve the issue with your contact and provide such friendly, efficient service. Thank you for sharing your feedback!
Dainty
Speedy service
Response from 1-800 ContactsJul 8, 2026
Yay! We're so glad you enjoyed your experience and thank you for the kind review!
