Christopher Kimball's Milk StreetReviews of 177milkstreet.com

For the 4th time...I went to your website to order your book, Backroads Italy. I had to change my shipping address to my Merigold, MS, address since I had previously sent a wok to my son who lives in CA, and his address was still listed. After I changed the shipping address to my MS address, I also fixed an error in the Billing Address section. Having done everything correctly, I placed the order only to get an immediate email saying the order was placed and was going to ship to my son's CA address. He did not want this book - I did. I immediately tried every possible way to contact you to ask the the order be sent to my MS address, but was completely unable to due to the very, very customer UNFRIENDLY website. You should have a CUSTOMER SERVICE phone number listed in your CONTACT US section of your page. Failing to find a phone number to call, I sent immediate emails asking that the shipment not be sent to CA but sent to me in MS. I never got any response to my emails, and then I got a message saying the book was being sent to my son in CA. Big mistake. Huge hassle trying to fix this. Your website obviously failed to change my shipping address to the correct one in MS, so I am not going to get the book, and my son will have to make a trip to his post office and pay to have it sent to me in MS. You should fix your CONTACT US info to include a phone number to call to correct such errors. BTW, I am a Ph.D. retired physics professor, so I know I did everything right. Your website is screwed up and failed me completely. Please fix this or I won't be doing any more business with your company. CM

I received my new knife (and 3 to gift) in a timely manner. It’s a very useful size and my knuckles don’t hit the cutting surface due to its shape. It’s very sharp, be careful.

Good quality products and fast delivery.

It took a long time to arrive. I was beginning to wonder if something went awry.

I ordered 2 cast iron pans. One was shipped but I still have not received the 2nd one. It was a pre-order in August. It was supposed to be shipped by October but I have not gotten it or any explanation.

low quality overpriced pan

I ordered 3 items, two items arrived fairly quickly. There was zero communication about the third item, just a note on the order that it would be delivered in September. The order date was Aug 12. Around 10/1 , I sent an email to milkstreet support to inquire about the item. They said it was finally in stock and would be shipped asap, it did not arrive until 10/10! A little communication would have been nice!

Excellent products, well made, timeless, and superior in construction and serviceability.