123stitchReviews of 123stitch.com

First time purchase on this website. Ordered DMC thread color chart. They had the best price out of all other places that I looked and compared to. Ordered it on 4-4-20 and it was delivered on 4-11-20 to the U.S. Not too long of a wait. I enjoyed the first time experience with them. Might be looking at other things that they offer sometime soon. The only thing is I wish they put their product into different package. The color chart has damaged corners but it's nothing too serious. Maybe wrap the product in bubble wrap or something. But other than that everything was good. Thank you for fast shipping.

I have shopped at least 5 years @ this website,, and never was I dissatisfied, not once I called a while back With questions re: fabrics The person on the phone took time and sent me on the track I wanted ....I never shop patterns anywhere else I have sent all my friends and they agree this used to be difficult but 1-23stich made this a labor of Love!

Twice I have ordered from 123stitch and nothing was shipped. The order date keeps changing FOR WEEKS. Their website did not indicate ANYTHING in my orders was out of stock. I cancelled both orders. Never again. Save yourself the hassle and order elsewhere.

Product was normal so I gave 2 stars but the shipping time was horrendous. Took 2 weeks to go one state over. If you need the item in a reasonable time for this type of product (3-5 days), look to another company.

They are the best place to buy cross stitch. Whenever I write them an email they answer right away. I have been ordering from them for a long time as i need things.I am at the moment waiting for them to ship me an order i made. They are very helpful and once they sent the wrong thread and sent right thread and did not have me send back what i had that was wrong. I will continue to order from them as I always likes crafts. I do more needlepoint then cross stitch and not only is the dmc thread lower in price but also the shipping charges are always reasonable and the items are always packed very well. Thank you for being such a good place to shop. I live in California and could buy at different stores but i prefer this place and will always order from them.

*deep breath* I just got off the phone with them to inquire a second time about an order I placed in mid-December. Their website indicated the order was to arrive on Christmas Day. I figured that was perhaps optimistic but I was ok considering the season. Fast-forward 3 weeks, and I called to find out what happened with the order since I'd received nothing. They were apologetic and indicated that the distributor was out of stock and that I should receive the order in about two weeks. Ok, not ideal but fine. Fast-forward to today. I call back a little more frustrated because I realized that it has been 45 DAYS since I placed the order. The lady who answered the phone indicated as I'd heard before that they were out of stock, and that they had no idea when it would be in stock. So I think, but don't say, "Wait, what? You run a store and you have no clue when your inventory will come in?" I pressed this point and they said, this time offering a "this is how it is and I don't care what you tell me" tone of voice, that they had 135 orders, apparently of this same item, and all of them had to be filled so she had no idea when mine would be shipped. Now I'm thinking, "Wait, WHAT? You have no queueing system? No way to tell the nth person in your queue when approximately they might get their product that according to their website was effectively promised to arrive on a certain day??? And how exactly is this my problem?" So I, frustrated now, push back: this is bordering on unacceptable, I need some kind of estimate. No estimate, it could be two months. And would I like to cancel. Yes please, cancel my order. In fact cancel your whole store. How do you run a business like this?? So, do yourselves a favor; avoid this store for online orders. And if you decide to order you might as well mark your calendars for delivery in Nevuary of 2018 because for all these people know, that's when their orders are going to ship. I ordered from dmc dot com instead. Hopefully their estimated delivery date actually means something.

I love this company!

Ordered Friday nite on Memorial Day weekend - received in mail on Tuesday! You DEFINITELY have a return customer coming up soon.