123stitchReviews of 123stitch.com

Every Kreinik spool (7 spools) was used and looked to have missing thread. I am not sure how much of each was missing or if any of the other specialty thread had some amount removed (too difficult to determine).

I have been ordering exclusively for about 8 years. I have never ever had any issue with them except 1 time this year (2022). I placed an order & it wasnt delivered when it said would be delivered. So I called them & they got right on it as I received a phone call from a different lady saying, ma’am I’m so sorry your order hasn’t been delivered. I found it was sitting off to the side for some reason. I go right by the post office on my way home & I will deliver it personally & pay extra (at no additional cost from you) to have it overnighted to you. It was delivered the next day just like she said! I’m very pleased. Everyone there is very helpful, very friendly & willing to go the extra mile. I think the negative reviews that I’ve read is just people who like to complain about any & everything! IMHO

I have a customer for years. I love the variety of products. Thier customer service is awesome! For example I recently order some Kreinik braid for a major project,after placing my order I contacted customer service I asking them to change the size. They did it! I was so relieved! I have on occasion used other company's but always come back to 123 stitch. Keep up the good work guys

I ordered Baby Deer Quilt and it floss are horrible, cut all the time while working. Unfortunately I'm not enjoying working on that one. I wrote an email but I'm not expecting much.

I have shopped with 123stitch for as long as I can remember and I’ve never had a problem. In fact, I’m waiting for an order to come right now! With Covid and all the problems getting product to the stores, I know I can always get my thread when everyone else is out! I look forward to a continued long and favorable relationship with this company. It’s the mail holding up packages not 123stitch please remember that. It’s out of 123’s control.

I was reluctant to order from 123stitch.com because of a couple of bad reviews. I went ahead and was sent a tracking number. I got a little worried when it read that it hadn't left the warehouse and when I went onto the site to look for the stamp I had ordered, it said out of stock. I thought I was going to have a fight over my stamp. However, I have received my order today, it didn't take long to get to me and it was very well packed. The bad reviews I seem to remember reading were mainly about the length of time their order got to them. It isn't the company's fault that goods get stuck in the postal service. I think we all need to have a little Grace sometimes.

123Stitch is an excellent company. They have the largest selection of products at the best prices. Should there be any problems with your order, service will go out of their way to ensure complete satisfaction. I'll definitely be going back to them for all my cross stitch purchases!

123stitch processed my order in one day which is excellent but they use a third party mail service which is horrible. My package went from Utah to Los Angeles in 2 days and has now been sitting in LA for 3 weeks. At this rate I don't think I'll see it for at least another month which is pathetic service from the USA to Canada. Update: My package sat in LA for 5 1/2 weeks and took exactly 7 weeks to get to me from the day it was shipped from Utah. Will not be ordering from this company again.