123stitchReviews of 123stitch.com

I've been a great customer in the past. It's usually the first shop I go to since they offer a lot of sales. In January of 2021, I needed to get the Monthly Pine Mountain Pillow kits. The store had the December on sale. When I ordered them, the December one was on sale. I am positive on this. When I got them back, I didnt get the sale price and was told that they don't discount those. That left a bitter taste in my mouth. Unless I have a gift certificate to use or desperate for a pattern, im not ordering from them again. (I was not able to date the purchase since it doesn't go back to 2021)

They have the best prices but they need to improve their shipping. I'm in the US and they can take a week or more to ship. Not sure why the delay is so long. Then once it ships it takes another 4-5 days. My most recent order I finally got a tracking number and they said it was shipped 5 days ago but the tracking number still says pre-shipment. Contacted customer service and they blew it off, just said if it hasn't arrived in 10 days contact them again. Meanwhile USPS says they haven't even received the package yet. Customers are waiting on these items to be able to start their projects.

Product was normal so I gave 2 stars but the shipping time was horrendous. Took 2 weeks to go one state over. If you need the item in a reasonable time for this type of product (3-5 days), look to another company.