123Greetings.ComReviews of 123greetings.com

Response from 123Greetings.ComMay 9, 2026

Dear Susanna, Thank you for your honest feedback – and I am truly sorry for the frustration and wasted time you experienced when trying to use our site again after being away for several years. You are right to be upset. Filling in your information, only to have the page delete everything or insist on missing dates that were clearly filled in, is incredibly frustrating – and a complete waste of your time. That should never happen. What likely caused the issue: Browser cache or cookie conflicts – older saved data from years ago may have been interfering with our updated website. Form validation glitches – we did have some technical issues with account/profile saving around that time, which we have since addressed. Since your review, we have made important improvements: Our account management system has been updated to be more stable and reliable. Form data now saves correctly without disappearing. Customer Service response times have improved significantly. For a smoother experience going forward: We highly recommend using our official mobile app (iOS and Android). The app is much more reliable than the website for creating and managing accounts. Even the free version of the app avoids the browser-related glitches you encountered. We understand you were a happy user in the past, and we would love to earn you back. If you are willing to give us another chance, please try the mobile app, or email us directly at [email protected] and we can help set up your account manually. Again, we are sorry we let you down, Susanna. Thank you for sharing your experience – it helps us improve. Sincerely, 123greetings Customer Support Team

Response from 123Greetings.ComMay 9, 2026

Dear Rachel, I am so sorry – and I completely understand why you are furious. Scheduling a very important card for Mother’s Day, only to have it not deliver at all, is heartbreaking. That special card was meant to honor someone important to you, and we failed you at a moment that mattered. There is no excuse for that. Please know that we have investigated delivery issues like this and have made improvements to our email delivery system. But we also know that apologies don’t erase the disappointment you felt on Mother’s Day. Because we want to make this right for you – and for the next Mother’s Day: We would like to invite you to send a 2026 Mother’s Day card through our official website – completely free, no sign-up required. You can schedule it in advance, and we will personally ensure it delivers on time. 👉 Preview our 2026 Mother’s Day collection here: www.123greetings.com/events/mothers_day If you would like us to help you schedule a card for next Mother’s Day, please email [email protected] with the subject "Mother’s Day 2026 – Rachel" and we will assist you personally. We also recommend using our mobile app (iOS/Android, free or Pro version for $5.99/year) for the most reliable scheduling and delivery. Again, I am deeply sorry, Rachel. We hope you will give us another chance to get it right. Sincerely, 123greetings Customer Support Team

Response from 123Greetings.ComMay 9, 2026

Dear Ann, Thank you for being a loyal user for many years – and I am truly sorry for the unacceptable experience you’ve had with our email marketing and account status. You are absolutely right to be upset. Receiving upwards of 10 emails a day is excessive, and no one should have to tolerate that. Even worse, when you opted out, you were told your account is now "DND" (Do Not Disturb) and that you can no longer use our service. That is not our policy, and that should never have happened. I want to be clear: Opting out of promotional emails does not and should not block you from using 123greetings to send cards. What you described sounds like a serious system error on our end, and we apologize for it. What we have done since your review: We have launched new email templates with clear, working unsubscribe links. We have reduced email frequency dramatically – no more than a few per week for active users. We have fixed the "DND" account block issue so that opting out of marketing does not affect your ability to send or receive cards. How we can help you now: Please email us directly at [email protected] with your email address and the subject "DND account – Ann from Trustpilot". We will manually restore your account so you can use our service again, and we will ensure you receive only essential transactional emails (card deliveries, etc.), not promotional ones. If you prefer an even cleaner experience, we also invite you to try our ad-free Pro mobile app (iOS/Android, $5.99/year) – no promotional emails at all, just the cards you choose to send. We are so sorry we drove you away, Ann. Please give us the chance to make this right. Sincerely, 123greetings Customer Support Team

Response from 123Greetings.ComMay 9, 2026

Dear Douglas, Thank you for bringing this to our attention – and I am truly sorry and concerned to hear that £26 was taken from your bank account. Please let me be absolutely clear: The real 123greetings.com is completely free. We have never charged any user for sending or receiving ecards. We also do not ask for – nor do we have access to – your bank details or credit card information. What you have described suggests that you may have encountered a fraudulent clone website pretending to be 123greetings. These fake sites sometimes trick users into entering payment information for “premium” services or hidden subscriptions. We are not affiliated with them in any way. Here is what we strongly recommend you do immediately: Contact your bank – Report the unauthorized charge as fraud. They can reverse the transaction and block further charges. Check your bank statement – Look for the exact merchant name. It may show a different company name than 123greetings. Do not enter your bank details on any unfamiliar site – Always verify you are on www.123greetings.com (no extra words or dashes). To keep you safe going forward: Our official website is www.123greetings.com Our official mobile apps are published under "123greetings" in the Apple App Store and Google Play Store We never ask for payment information – our service is 100% free for standard ecards If you have any other details about the website that charged you (such as the URL), please forward them to [email protected] so we can help track down the clone and report it. We are so sorry this happened to you, Douglas. Please know that the real 123greetings would never take money from you without your explicit permission (which we never even ask for). We hope you get your money back quickly. Sincerely, 123greetings Customer Support Team

Response from 123Greetings.ComMay 9, 2026

Dear Terri, Thank you so much for your kind and thoughtful review – and for being a loyal user of 123greetings for years. 👍 We’re so glad to hear that our service helped you send out Christmas cards during the postal strike. That’s exactly why we exist – to keep people connected when traditional mail isn’t an option. You make an excellent point about recipients being wary of unknown emails due to so many scams going around. That’s something we take very seriously. That’s why we’ve recently launched new, clearer email templates with verified links and better sender authentication – so your friends and family can feel more confident opening cards from us. We also always notify you if a card hasn’t been viewed, as you mentioned – and we’re glad that feature has been helpful. For an even more trusted and seamless experience, we invite you to try our official mobile app (iOS and Android). It’s free to use, and the optional Pro version ($5.99/year) removes all ads for a clean, secure experience. Thank you again for standing by us, Terri. We truly appreciate you. Warmly, 123greetings Customer Support Team

Response from 123Greetings.ComMay 9, 2026

Dear Anna, Thank you for being a loyal user of 123greetings for many years – and I am truly sorry for the frustration you experienced back in 2021 with delayed delivery and the system not recognizing a name you had used before. You were right to be disappointed. A card arriving 9 days later, only to tell the recipient it would soon expire, is not acceptable. Neither is the system claiming a name isn’t in the database when you’ve used it for years. That should never happen. To answer your question about fees: No, we are not a new company charging fees. 123greetings has always been free to send ecards. We did introduce an optional ad-free Pro mobile app (iOS/Android) for $5.99/year, but the standard website and app remain completely free. You should never be charged just to send a card. Since your review in 2021, we have made important improvements: Our email delivery system is now faster and more reliable – most cards arrive within minutes. We have fixed database issues that caused previously used names or emails to be rejected. We’ve also launched new email templates with clear sender information so recipients trust the cards more. If you ever decide to try us again: Please use our official mobile app for the most reliable experience. And if you run into any issue at all, email us directly at [email protected] – we respond promptly. We’re sorry we let you down, Anna. We value your years of loyalty and hope you’ll give us another chance to get it right. Sincerely, 123greetings Customer Support Team

Response from 123Greetings.ComMay 9, 2026

Dear Lisa, Thank you for being a loyal user for so many years – and please know that your message truly touched us. First and foremost: The free service you’ve always relied on is still completely free. Nothing has changed. You can still send beautiful, heartfelt ecards to your loved ones without paying a single cent. We have not joined the paid card companies. We remain a free service at our core. We are so sorry that something made you believe otherwise. Perhaps you saw information about our optional ad-free Pro mobile app ($5.99/year) and thought that meant the free service was going away. That is not the case. The Pro app is simply an extra choice for users who want no ads – but the free website and free app remain, and they always will. You are exactly the kind of user we want to support – someone who is homebound, disabled, and uses our cards to reach out to loved ones. That is why we started this service over 20 years ago. We would never take that away from you or anyone like you. Please continue using us – for free, as always. If you run into any issues or see anything asking for payment, please email us immediately at [email protected] and we will help. We never want you to feel left behind. Thank you for speaking up, Lisa. We hear you, and we are committed to staying free for people who need us most. With deepest respect and gratitude, 123greetings Customer Support Team