10 Second RacingReviews of 10secondracing.com

Response from 10 Second RacingSep 12, 2022

Gavin, We are sorry to hear that your experience was less than optimal. We understand the frustration of waiting for products that are manufactured to order. The 10 Second Racing service team reviewed your order history. They found there were several shipping delays by the manufacturer of the product. The manufacturer did not provide a reason for the delay, despite our vendor relations team's request each time. The product was anticipated to be shipped in two instances, however the service team recieved a cancellation requests for the order. The order was re-opened shortly after in both cases. After the second request to re-open the order, the manufacturer did not confirm production of the product had resumed. After a week with no response from the manufacturer, the vendor relations team requested a refund. To address your claim that our service team provided a single reponse of 'We're working on it', I personally reviewed the conversation history found in the order dispute case you filed on PayPal. The following transcript is the complete conversation history opened and closed on PayPal: Gavin: The seller delayed the shipping about 4 times before I requested a refund. After requesting a refund I was told I would be reached by another team to help me through that, but after checking in a few days later I was met with an auto-response, leading me to think they closed the ticket entirely. I don't believe they are going to refund me whatsoever nor give me the item I purchased. 10 Second Racing: Hello Gavin, thank you for reaching out. After reviewing your order, it appears our service team has been waiting for the manufacturer of the item to cancel and refund the order. 10 Second Racing has requested this order be applied as a credit to our account with the manufacturer in an effort to expedite the refund. As soon as we receieve confirmation, we will refund your order via PayPal. Thank you! Gavin: Please update me on the progress if anything changes. Thank you. The refund was credited to your PayPal account two business days after the aforementioned interaction. We pride ourselves on exceptional customer service and take full responsibility if you were shown anything short. At 10 Second Racing you are not just a transaction, you are family. It looks like there may have been some miscommunication and we hope you give us the chance to make things right. Please give us a call at 888.257.1077 at your earliest convenience to discuss how we can make this up to you. In addition, please confirm your current address via email to [email protected] for complimentary merchandise and a $100 gift card. - Dan, Service Manager, 10 Second Racing

Response from 10 Second RacingSep 26, 2022

Thank you for the kind feedback Logan! Dan, Service Manager, 10 Second Racing

Response from 10 Second RacingSep 12, 2022

Mike, We are sorry to hear that your experience was less than optimal. We understand the frustration of waiting for products that are manufactured to order. The 10 Second Racing service team reviewed your order history. The manufacturer suggested a production time of 10-12 weeks for the product ordered. During the wait period, there were several phone calls and emails between yourself and the service team. The order updates did not appear to be consistent from our team, so we do apologize. We have since created an order updates team that provides order updates via email once a week to help fill this gap in communication. When the product was prepared to be shipped, the manufacturer informed our vendor relations team that the product would have to be purchased direct by the consumer. The product was no longer considered eligble for resale. The vendor relations team was unable to find a resolve for the order and thus requested a refund. The reason for the abrupt refund was intended to be included in the confirmation email, however it was not. So we do apologize the reason was not provided as intended and do understand your disappointment. We pride ourselves on exceptional customer service and take full responsibility if you were shown anything short. At 10 Second Racing you are not just a transaction, you are family. It looks like there may have been some miscommunication and we hope you give us the chance to make things right. Please give us a call at 888.257.1077 at your earliest convenience to discuss how we can make this up to you. In addition, please confirm your current address via email to [email protected] for complimentary merchandise and a $100 gift card. - Dan, Service Manager, 10 Second Racing

Response from 10 Second RacingSep 12, 2022

Brandon, We are sorry to hear that your experience was less than optimal. We understand the frustration of products that are discontinued with little to no notice period. The 10 Second Racing service team reviewed your order history. They found there was a disconnect in communication between the manufacturer of the product ordered and our vendor relations team. The product ordered was advtertised as in stock by the manufacturer at the time of order placement. About a week after order placement, the manufacturer stated the mid-pipes would have to be made as a special order, due to the set eliminating the catalytic converters. The vendor relations team communicated the concern of a waiting period with the manufacturer and did not recieve a response. About a week later, the manufacturer notified the vendor relations team that they planned to discontinue the product due to federal emission compliance standards. The vendor relations team proceeded to request a cancellation and refund. The team did not recieve confirmation of the request for an additional week. In regards to your attempt of contacting the service team by phone, we apologize for the experience you had. Our phone service receives a myriad of unsolicited spam calls. The system is designed to auto-block incoming callers of excessive attempts in a short period of time. It is possible your number was assigned to the block list as the result of your call attempts. We have since removed the phone number associated with your order from this list for the future. We pride ourselves on exceptional customer service and take full responsibility if you were shown anything short. At 10 Second Racing you are not just a transaction, you are family. It looks like there may have been some miscommunication and we hope you give us the chance to make things right. Please give us a call at 888.257.1077 at your earliest convenience to discuss how we can make this up to you. In addition, please confirm your current address via email to [email protected] for complimentary merchandise and a $100 gift card. - Dan, Service Manager, 10 Second Racing

Response from 10 Second RacingSep 12, 2022

Brandon, We are sorry to hear that your experience was less than optimal. We understand the frustration of products that are discontinued with little to no notice period. The 10 Second Racing service team reviewed your order history. They found the product was still offered by the manufacturer at the time of order. The production process was halted and the product was discontinued about 3 weeks after order placement. After correspondence between the vendor relations team and the manufacturer's service team, the problem was identified as a federal emission compliance concern. In this instance, our team could not revive production for the product unfortunately. In regards to your attempt of contacting the service team by phone, we apologize for the experience you had. Our phone service receives a myriad of unsolicited spam calls. The system is designed to auto-block incoming callers of excessive attempts in a short period of time. It is possible your number was assigned to the block list as the result of your call attempts. We have since removed the phone number associated with your order from this list for the future. We pride ourselves on exceptional customer service and take full responsibility if you were shown anything short. At 10 Second Racing you are not just a transaction, you are family. It looks like there may have been some miscommunication and we hope you give us the chance to make things right. Please give us a call at 888.257.1077 at your earliest convenience to discuss how we can make this up to you. In addition, please confirm your current address via email to [email protected] for complimentary merchandise and a $100 gift card. - Dan, Service Manager, 10 Second Racing

Response from 10 Second RacingSep 12, 2022

Shehroz, We are sorry to hear that your experience was less than optimal. We understand the waiting period for products that are manufactured to order can be quite frustrating. The 10 Second Racing service team reviewed your order history. They found the ship date of the clutch kit was postponed several times by the manufacturer due to supply chain delays. An alternative clutch kit in stock at the time was offered as a replacement, though we do understand your preference to continue waiting for the orginal brand. We pride ourselves on exceptional customer service and take full responsibility if you were shown anything short. At 10 Second Racing you are not just a transaction, you are family. It looks like there may have been some miscommunication and we hope you give us the chance to make things right. Please give us a call at 888.257.1077 at your earliest convenience to discuss how we can make this up to you. In addition, please confirm your current address via email to [email protected] for complimentary merchandise and a $100 gift card. - Dan, Service Manager, 10 Second Racing

Response from 10 Second RacingApr 22, 2021

K Mitch, We would like to extend our sincerest apologies regarding your experience with us. Unfortunately your order along with a few others slipped through the cracks as we dealt with the unfortunate passing of one of our dedicated staff members. We pride ourselves on exceptional customer service and take full responsibility if you were shown anything short. At 10 Second Racing you are not just a transaction, you are family. It looks like there may have been some miscommunication and we hope you give us the chance to make things right. Please give us a call at 888.257.1077 at your earliest convenience to discuss how we can make this up to you. In addition, please confirm your current address via email to [email protected] for complimentary merch and a $100 gift card. - Brian, Sales Manager, 10 Second Racing

Response from 10 Second RacingSep 26, 2022

Thank you for the kind feedback Timeout Club! Dan, Service Manager, 10 Second Racing