10 Second Racing (10SR) serves the aftermarket performance autoparts industry led by a team of dedicated engineers and tuning specialists. 10 Second Racing provides tech guidance to daily drivers and Nascar/NHRA affiliated racers with their builds.
10 Second Racing (10secondracing.com) has 607 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
10secondracing.com
Website
10secondracing.com
Category
Auto Parts & Wheels
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ordered a pair of longtube headers for my truck. Headers were back ordered but they kept intouch with me through out the wait. Once they had them in stock they were shipped. Have great customer service. Headers got to my house super quick.
Response from 10 Second RacingSep 5, 2024
Hi Jamie! Thanks for taking the time to leave feedback about your exprience with 10 Second Racing. We are happy to hear you received your headers and enjoyed the service. Please feel welcome to stay in touch with us in the future, we are happy to help!
- Dan, Service Manager, 10 Second Racing
KA
Kevin A.
DO NOT DO BUSINESS WITH THIS COMPANY
DO NOT DO BUSINESS WITH THIS COMPANY! ordered wheels Mar 15th. Waited 3 months, no wheels. Cancelled the order on June 12th via phone call. Waited 2 wks. Still no refund. Disputed with credit card company. 10 second Racing vied for a Pulitzer Prize in FICTION when telling them about many aspects of this transaction. CC took their side because of the FICTION. 8/29/2024-STILL DO NOT have my refund. They won't respond to emails. They screen phone calls. I'm sure they will respond with some condescending response blaming me for them keeping my money. 10 Second Racing owes me $629.76. REMEMBER THEY write AMAZING FICTION. Don't walk away from this company. RUN!!
Bottom line. 10 second Racing has had my money for 5 1/2 months. I have no refund and no wheels.
EDIT
9/2/2024
"Hi *****, our accounting manager spoke with Discover today. Discover confirmed the funds for the dispute were not sent back to 10 Second Racing, but rather our payment processor, Stripe Inc. We have submitted a ticket with Stripe to request for the funds to be returned to Discover in the same manner it was sent. At any rate, we have confirmed 10 Second Racing is NOT in possession of your funds. Please feel welcome to stay in contact with Discover for the status of your request. There is nothing further we can do to help here. Hope you have a great day. "
You confirmed on the 22nd that Discover HAD sent the funds to Stripe. Maybe I need to find out WHEN Discover sent those funds. Obviously 10 Second Racing had NO plans to help getting the money returned. Considering money is fluid, the money could have been returned at any time. Saying ONLY those funds could be returned is silly.
NOTE: (The fiction continues)- SEE REPLIE BELOW
THIS email is ONLY the 7th communication 10 Second Racing has had with me. The 1st being on the 21st of August when 10 Second Racing's liar in charge replied to my email.
EDIT: maybe it is 27 interactions IF you COUNT ALL of the emails and phone calls that DIDNT get a response.
EDIT: 1/7/2025 These childish people think giving my personal info to assorted marketing outfits is causing me issues. I will be contacting New Jersey state authorities. BY THE WAY. The address they have on their website is fake. WHAT DOES THAT TELL YOU!
Response from 10 Second RacingSep 2, 2024
Kevin, this is my 27th and final interaction with you. 10 Second Racing DOES NOT have your funds. I just sent you an email with documented proof confirming the refund was routed back to your orginal card used on 08/27. Your bank, Discover Financial, DID NOT route the funds from the order back to 10 Second Racing until 08/27. If you do not have your refund by Tuesday, 09/03, feel free to contact Discover to ask them the status of your refund. I would also advise asking them why they held your funds for over three months considering this is how long the dispute process took before it was closed. Nonetheless, we are still happy to help you in the future should you decide to contact our team again regarding a new product inquiry. We understand the nature of custom made to order products can be rather frustrating due to wait times. Hope you enjoy the remainder of your week Kevin.
- Dan, Service Manager, 10 Second Racing
CL
Chester L.
Affirm never received refund
I spoke with Affirm and they told me that 10 second racing said they shipped and delivered the wheels I been waiting for and thats why the dispute was not in my favor. The day I decided to cancel my order and file a dispute I received a confirmation email from 10 sec. Racing for my order being completed and a ups tracking number, I tried to track the package and the package was never given to ups. I have all the emails and times. Im confused on why you guys decided to do that after I tried to cancel my order. On top of that I have another email with a different order number of #3946 which was my original order number of #3334. Its been 2 weeks sent you said you would resend the refund to Affirm and they haven’t seen anything from 10 second racing. Something not adding up. In the process of waiting for months for these wheels and finally deciding to cancel my order somehow after cancellation you guys send a tracking number with a package that Ups never received. You have my email, send me emails or documents showing you actually sent a refund to Affirm so we can dead this situation.
Response from 10 Second RacingAug 31, 2024
Hi Chester, if you have an email from Affirm suggesting your order was updated with tracking, I will gladly review it if you could send it to [email protected]. I have a copy of the dispute outcome from Affirm myself confirming the order was cancelled and refunded as requested. So when you say something is not adding up, I feel you there. As I mentioned previously, 10 Second Racing has no control over the refund process with Affirm. You have a financing agreement with Affirm. The agreement is not with 10 Second Racing. I am happy to continue our conversation further over email if you could take a few minutes to share the documentation you have from Affirm. I will share what you have and what I have with our account manager at Affirm when they return this Tuesday from the holiday weekend. Hope you enjoy yours as well Chester.
- Dan, Service Manager, 10 Second Racing
NP
Niall P.
Sinister Customer Service
I ordered my part on July 22nd because they said they had stock!
3 weeks later, no part and no communication!
I contacted them for an update and they responded by canceling my order and telling me to go elsewhere!
when I complained about how I was treated, customer service emailed me a photo of myself and asked "is this you?" I feel this was an attempt to intimidate me,
Awful company to deal with, Customer service is Frankly creepy, dreadful experience from start to finish!
I have the emails and can share them with your Customer service representative?
I definitely have the correct company!
I can back up everything I’m saying here!
The fact that you accuse me of fraud yet you don’t ask to see the emails speaks volumes!
Edit 20-08-24, I sent copies of all the emails to customer service this morning,
No response!
Response from 10 Second RacingAug 19, 2024
Hi Niall, I reviewed our order and client database, no idea who you are. 10 Second Racing would never share a picture of someone via email much less tell them to shop elsehwhere. Sounds like who you have the wrong company altogether. Please consider removing your review and venting with the correct company.
Edit: Niall, you absolutely do not have the correct company. I am not sure if you are a friend of a disgruntled customer. I can assure you however that leaving a fraudalent, defamatory review of our accredited company would not help resolve their inquiry. 10 Second Racing addresses negative complaints with the utmost professionalism. What you have described sounds more like a prank or spam if your story is indeed true. I hope you resolve whatever is going with the correct company, because I can confirm it is not 10 Second Racing.
Edit: Only person you are having a shouting match with is yourself Niall. I don't have anything further to add what I've already said to help. If you could use support with an automotive related inquiry, I am personally happy to help you at [email protected]. Otherwise, I wish you all the best man.
- Dan, Service Manager, 10 Second Racing
VP
Valentin P.
Placed order 11 days ago - Support dead silent
Placed order 11 days ago. Provided shipping number still shows uncollected and the support email is dead silence even after 3 Emails... Horrible so far!
Response from 10 Second RacingAug 18, 2024
Valentin, your package was shipped the same day it was ordered. The package was redirected back to 10 Second Racing last week because YOU did not pay the UPS import invoice sent to you about a dozen times via email between 08/10 - 08/15. If you are not familiar with importing US made products into Switzerland, they are subject to import fees by YOUR government. We are happy to mail this package back to you at our cost for a second time. Could you make an effort to check your email for updates from UPS for the invoice this time? Much appreciated if you could this time as we do not intend to mail this package to you a third time if it is sent back again Valentin.
- Dan, Service Manager, 10 Second Racing
RM
Rex M.
Hassle free,recieved on time
Hassle free,recieved on time
Response from 10 Second RacingAug 16, 2024
Hi Rex, thank you for taking the time to leave feedback of your experience with 10 Second Racing. We are happy to hear we were able to assist you with your Hurst Throw Shifter. Please feel welcome to stay in touch with us for the future, we are happy to help!
- Dan, Service Manager, 10 Second Racing
JL
Jack L.
Always great customer service very…
Always great customer service very helpful
Response from 10 Second RacingAug 16, 2024
Hi Jack, thank you for taking the time to leave feedback of your experience with 10 Second Racing. We are happy to hear we were able to assist you with your inquiry. Please feel welcome to stay in touch with us for the future, we are happy to help!
- Dan, Service Manager, 10 Second Racing 🏁
AK
Anthony K.
Friendly and helpful staff
Friendly and helpful staff. Fast turnaround on my order and was packaged very well.👍
Response from 10 Second RacingAug 16, 2024
Hi Anthony, thank you for taking the time to leave feedback of your experience with 10 Second Racing. We are happy to hear we were able to assist you with your Petty's Garage Strut Tower Brace. Please feel welcome to stay in touch with us for the future, we are happy to help!
- Dan, Service Manager, 10 Second Racing 🏁
