Alison
Bad experience, and no response from Zyren
Sadly this cream bought my neck out in a rash and was very sore. I stopped using for a week then tried a little again to be sure it was the cream and it was, my neck felt sore before the rash even became visible. I’ve contacted Zyren twice now (the first time was a week ago), who say they’ll reply in a few hours, But nothing. I now question their free 60 day trial!!!! I’m very suspicious about this company now, and to be fair I feel silly for getting drawn in by the ads now, but will be taking this to small claims if I don’t hear back soon. Update: Thank you Zyren for your standard reply, but you have received my email messages both times as I’ve also received automated email messages stating that you will get back to me within a few hours … I’m still waiting!
Response from ZyrenJul 26, 2026
Hi Alison, you were right and we were wrong. Your emails did reach us — our autoresponder confirms it — and our earlier reply saying we could not find them should never have gone up. We are sorry, both for that and for leaving you waiting while your neck was sore. We have found the gap on our side and are fixing it. Please stop using the cream if you have not already, and see a pharmacist if the soreness persists. We've reached out to you separately by email to sort out next steps.