Marion S.
Don't expect the promised refund if you have an issue.
Update : Following my posting this review, within a few hours Zyren customer services got back in contact with me and in a complete reversal of what I had previously been told, issued me with a full refund for the eye cream. I am obviously grateful for this, but it should not have taken a review on a 3rd party website for the company to honour their guarantee. I am happy to update the record but my original star rating and review remain unchanged. Original review : I have now emailed this company twice regarding an adverse reaction I have suffered to their eye cream. At first I was told to persist with using the product (what??) to see if results improved. When I emailed back to say there is no way I'd be continuing to use the cream, I was told that the 60 day money back guarantee could not be activated, because I had not yet used the product for 60 days! This is not at all what I believed the guarantee to be. I am very disappointed with this response, especially as I was a repeat customer for another of their products. By all means try the products but don't expect any customer support or the promised refund if anything goes wrong.
Response from ZyrenAug 25, 2026
Hi Marion, both of the things you describe were wrong and we are not going to dress that up. Nobody should be told to persist with a product that has caused a reaction, and our 60-day guarantee has never required you to use the product for 60 days before claiming — that was a misreading on our side and we are correcting how it is explained. You are also right that it should not have taken a public review. Your eye cream refund went through on 25 August; if you want to return the rest of that order we will refund it on the same terms. Thank you for being patient enough to update your review — we would rather be told than not.