Will G.
I didn't realize I was being billed and…
I didn't realize I was being billed and refused a refund - very strange behaviour and they just push their terms and service for refusing. Not a good look for a company trying to make long term relationships.
Response from Zyla API HubSep 10, 2026
Hi Will, We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating billing situations can feel, especially when they don’t match what you expected. We do our best to keep billing information clear and complete: it’s always visible in the account dashboard, and payment notifications and invoices are sent by email through Stripe whenever a charge is processed. After reviewing your account, we can confirm the charges were valid and in line with your active subscription and usage. Our support team also followed up with you directly and shared the corresponding details. We genuinely regret the frustration caused. Kind regards,