ZumbambooReviews of zumbamboo.com

Updated to add detail: Shipping: I ordered my quilt on 6/4 and didn't get it until 8/22. Labeling: The blanket I received has no label stating the fiber content or care instructions. This is in violation of USA labeling laws. Fiber content: The listing said it was bamboo. The print side feels like cheap polyester. The underside is soft but is very thin and stretchy. It has cheap white fabric, possibly a cotton blend around the borders. The border doesn't match the print at all. Appearance: In the picture, the quilt that I ordered actually looks like a high quality quilt. The blanket that I received is screen print of a quilt. From a distance, it looks like the catalog picture. When you see it in person or take a picture up close, you can see that it looks like a cheap fake. Quilting: Instead of quilt stitching like one would expect from the picture, this one has cheap looking wavy white line stitching through the whole thing. The quilting only goes through the top and batting layer. The bottom layer is only attached to the top at the edges of the blanket. I can pinch the bottom layer and lift it up several feet above the quilt. It makes it very difficult to get the whole thing to lay flat. Return process: When I emailed to request to return it, I was asked to provide the following information. 1. Clear photos of the product you received 2. Photos of the shipping label on the package 3. A brief description of the issue you experienced with the product Of course, I had thrown away the package and had to fish it out of the trash but, luckily, I hadn't taken the trash out yet. We will see how this goes.

It has been over a month and items have not arrived. The tracking number says “information received” when I track, which in the US is usually only an indication of label creation— I have zero information about whether items are in transit or estimated delivery date —again after waiting a month! I emailed them last weekend and they said they reached out to “expedite” things with the shipping carrier and yet there are zero updates in the tracking info even after another week since I contacted them. UPDATE OK, so I filed a complaint with my credit card company because nothing had arrived. And then they start overnighting clothes under different tracking numbers even though I am emailing with them asking for a refund— I said I would like a refund as I purchased replacements from another company but because I currently have a credit card fraud claim open. I can’t willingly close it because then the credit card company thinks that the issue was resolved and it would not be until I actually got the refund. I really don’t trust these people. I returned to the items after much complaint from my side. Now my credit card company has refused my charge back and I haven’t been refunded despite returning the pajamas. To top it off, the pajamas were not as pictured. They had cheap white thread. None of the thread matched the actual pajamas and these are solid pajamas. It looks like something worthy of Temu, not $20 per set pajamas. Avoid the heartache and hassle. I have wasted 10 hours of my life on these people not to mention my $63 …Crooks.

They're a scam company: I ordered two items, and received the cheaper one. The more expensive one kept being shipped to some random address out of state!

I ordered a quilt from them July 1st and it never arrived. Was lied to about my product being lost, shipped, not shipped etc. Long story, moved on. I wrote a review about that too. They gave me a code for a discount for new product so I tried again thinking I may actually receive three onesies. Well, over two weeks later no product and THE SAME EXACT BS excuse as last time about their carrier losing them blah blah but of course its not THEIR FAULT. AGAIN. At least attempt a unique excuse as to why i still have no product. They offered me a free product which I do not want I actually just want what I ordered from them, something I ACTUALLY ordered to come. This company is a scam and im about to report it to the Better Business Bureau even though they are located overseas somewhere which, of course they are.

I placed an order with Zumbamboo on August 1, and it is now August 19. I have received no package and no valid tracking number. Nearly three weeks later, I still have no reliable way to determine where my order is—or whether it was ever shipped. I also contacted customer support and requested that my order be canceled. Instead of receiving confirmation that the cancellation was processed, I was simply given an excuse that shipping had been delayed. I still have no cancellation confirmation, no valid tracking information, and no package. This is completely unacceptable. Taking a customer's money while failing to provide valid tracking, deliver the order, or clearly confirm a cancellation is a major red flag. Based on my experience, I strongly recommend staying away from Zumbamboo. I regret ordering from this website and would not trust them with another purchase. BUYER BEWARE — do your research before giving this company your money.

Hard to rate the product since it never arrived. It’s been over one month! Have written to customer service several times. Received apologies but no refund.

I have had the worst customer service delivery experience ever. I placed multiple orders on 7/04/26 and received the last part of my order today (8/17/26). I received the first part of my order over a month after placing the order. This company is in China and not in the U.S. if I knew that I would have never placed the order. My grandson has grown since I placed the order. I believe customer service is AI because I only received cookie cutter responses to my complaints. It doesn’t matter about the quality if the product takes 4-6 weeks to be delivered. AI said I would receive a refund for the long delay but it never happened. AI said it send me an item of my choice for the inconvenience and the never happened. I have been deceived by this company and I will caution others before they make a purchase. DH

I ordered a custom item for a special event. Over a month and a half has gone by and it has not been delivered. I have reached out for assistance many times and Zumbamboo has been useless and refused a refund. DO NOT order if you are on any specific timeline (or really, if you want to receive your product at all) This has been a huge waste of time and money. ZERO STARS