ZumbambooReviews of zumbamboo.com

Response from ZumbambooSep 27, 2026

Thank you for bringing this to our attention, and we’re truly sorry for the delay and any frustration caused. To better assist you, could you please share your order number with us? You may also contact our support team directly at [email protected], and we will look into your order and provide a prompt update. We’re here to help and will make sure your case is handled as quickly as possible.

Response from ZumbambooSep 27, 2026

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration. After reviewing your case, we can confirm that your order was placed in May, and we have supported you by delivering the correct and complete items as requested. As your items were custom-made, our policy does not support returns unless there is a manufacturing defect. That said, we always aim to support our customers as generously as possible, which is why we offered additional items as a gesture of goodwill, as you mentioned. We regret that the experience did not meet your expectations, and we are continuously working to improve both our product quality and service for the future. If there’s anything further we can assist you with, please feel free to reach out to us at [email protected].

Response from ZumbambooSep 27, 2026

Thank you for your feedback, and we are truly sorry to hear about your experience. We sincerely apologize for the issues you encountered with the quilt, including the quality, design differences, and condition upon arrival. This is certainly not the experience we aim to provide. Please rest assured that we are actively working to improve our products and production quality to better meet customer expectations. Our team will also reach out to you directly via email to review your case in detail and provide further assistance. We truly regret the inconvenience caused and appreciate your patience.

Response from ZumbambooSep 24, 2026

Our team member Emily has reached out to you previously but has not received any response so far. To make sure your issue is handled properly, we will escalate this to our manager, who will contact you directly to assist and resolve the matter. We appreciate your attention and look forward to helping you resolve this soon.

Response from ZumbambooSep 22, 2026

This is definitely not the impression we want to leave. At the moment, we’re unale to locate your order based on the name provided. To help us find your order and resolve this issue as quickly as possible, could you please share your order number or the email address used for the purchase? Additionally, if possible, please send us a photo of the quilt you received and the packaging/shipping label so we can review the issue in detail with our team. Once we have these details, we’ll immediately investigate and work with you on a proper solution. We appreciate your patience and look forward to resolving this for you.

Response from ZumbambooSep 21, 2026

We’re truly sorry for your experience, and we completely understand how frustrating this situation must be especially with the delay causing your child to outgrow the items. That’s never the experience we want for our customers. After reviewing your case, it appears that your package was unfortunately lost during transit. We sincerely apologize for this issue, as it is outside of our control but still our responsibility to resolve. Please know that we have now processed a full refund for your order. You should see the funds returned to your original payment method shortly, depending on your bank’s processing time. We deeply regret the inconvenience and disappointment this has caused. If there’s anything further we can assist you with, please don’t hesitate to reach out.

Response from ZumbambooSep 15, 2026

We’re really sorry to hear about your experience and understand how concerning this must feel. We have checked our system but were unable to find your email, so it’s possible that we may not have received your previous messages. We truly apologize for any inconvenience this may have caused. Please rest assured that all reviews on our site come from real customers, and we always aim to support every order properly. Could you please share your order number with us? Once we have it, we will locate your order and work with you directly to resolve this as quickly as possible.

Response from ZumbambooSep 13, 2026

Thank you so much for your wonderful feedback it truly means a lot to us! We’re so happy to hear that you had a great experience with our products and service. If you have a moment, we would really appreciate your support by leaving us a 5-star review, or updating your current review to reflect your experience. Your kind words help us grow and continue improving for customers like you. Thank you again for your support.