Cynthia Mears C.
I placed an order a few months ago and…
I placed an order a few months ago and had difficulty with the shipping. It was delayed, no tracking and ended up coming in two separate orders much later than was promised. They reached out after my review, explained that they were making changes to ensure excellent service in the future and offered to send me a complimentary product of my choice. I was very impressed that they reached out and offered the free product as a way to show that my experience was not the norm so that I could update my review. I chose a product and a few days later I was told it was having an issue within manufacturing and I needed to pick something else. I did and they sent it quickly with no issue. The quality is good and there were no issues.
Response from ZumbambooApr 25, 2026
Hi, thank you so much for taking the time to share your detailed feedback. We truly appreciate your patience and understanding throughout your experience with us. We sincerely apologize again for the initial shipping issues you encountered. That’s not the level of service we aim to provide. We’re glad we had the opportunity to reach out, make things right, and that you were satisfied with the replacement product in the end. Your feedback means a lot to us and helps us continue improving. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.