ZumbambooReviews of zumbamboo.com

Response from ZumbambooOct 6, 2026

We’re sorry to hear about your frustration. We have responded to the emails we received from you and provided an estimated delivery timeframe for your order. Please also check your spam or junk folder, as our replies may sometimes be filtered there. We’d be happy to assist further and make sure you receive the latest update on your order.

Response from ZumbambooOct 8, 2026

We’re sorry for any confusion regarding your order. We reviewed the email history associated with your order and found that after you contacted us about the embroidery issue, our team offered to have the item remade and asked you to send the incorrect item back. You replied, “That's great, thank you very much.” We kindly ask that you review the previous email correspondence again, as it appears there may be some confusion or you may be referring to a different company or order. We’re always happy to assist and want to make sure the information shared in your review accurately reflects the communication regarding your order.

Response from ZumbambooOct 6, 2026

We’re sorry to hear that your quilt did not meet your expectations. We take your concerns about the product quality, materials, shipping time, and customer service seriously. We’d appreciate the opportunity to review your order and the details of your case. Could you please provide your order number? We’re currently unable to locate the order based on the information in this review. Once we have the order number, we’ll look into the situation and do our best to assist you.

Response from ZumbambooOct 6, 2026

We’re sorry to hear that the quilt did not meet your expectations. We truly value your feedback and are continuously working to improve the quality of our products and ensure our descriptions accurately reflect what customers receive. We’re glad to know that many of our customers have been happy with their quilts, and we sincerely hope our products may be a better fit for you in the future. Thank you for sharing your feedback with us.

Response from ZumbambooOct 6, 2026

We’re sorry to hear that the quilts did not meet your expectations. We’d like to clarify that our Embossed Shell Shore Bamboo Quilt Bedding Set is designed with a dimensional 3D effect and is constructed using four layers to create the textured appearance. We understand that the finished product may look different in person from what you expected based on the website images, and we’re sorry for the disappointment. We truly value customer feedback and are always working to improve our product presentation and quality.

Response from ZumbambooOct 3, 2026

We’re truly sorry to hear about your experience and understand your frustration. However, after reviewing your order, we can confirm that all items in your order have been delivered. Could you please double-check with your household members or around the delivery location to see if the remaining item may have been received on your behalf? Please let us know if you’re still unable to locate it, and we’ll be happy to assist you further.

Response from ZumbambooOct 3, 2026

We’re truly sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. Please note that our quilt product is currently being improved and refined, and your comments regarding the stitching, finishing, and overall quality are extremely valuable to us. We’ve shared your feedback with our production team so we can continue to make necessary improvements.Thank you again for your patience and for helping us improve.

Response from ZumbambooOct 3, 2026

We’re sorry to hear about your experience, but we would like to clarify that the information shared here is not accurate. Our records show that your order has been actively handled, and our support team has responded to your inquiries with updates regarding your order status. We have not ignored your messages, and we remain available to assist you. If your order has not yet arrived, it may still be in transit due to shipping timelines. Please kindly check your email (including spam/junk folders) for our previous responses and tracking details. We are committed to resolving this matter properly and respectfully. Please reach out to us directly so we can assist you further.